Luggage Handler / Valet Seasonal Fixed-Term Contract M/F/X

About the job

The 5-star hotel "L’Isle de Leos MGallery Hotel Collection Wellness & Spa" is located in the heart of the historic and tourist center of L’Isle-sur-la-Sorgue, a tourist town of 30,000 inhabitants renowned for its canals, art galleries, and 300 antique dealers open all year round.

Equipped with 49 rooms, an exceptional Wellness/Spa area L’Olivier de Leos, a bar, a bistronomic restaurant where refined cuisine meets the warm atmosphere of a traditional Provençal brasserie, and reception and seminar spaces, this unique establishment aims to be the symbol of a new form of city center hospitality.

The hotel positions itself as a grand charming guesthouse focused on well-being, welcoming each client "like a friend" but also as a living place that tells and brings to life the spirit of L'Isle-sur-la-Sorgue and Provence.

The hotel operates in connection with the Domaine de Leos, a 41-hectare wine and olive oil estate that markets remarkable, multi-awarded products acclaimed by the greatest French chefs.

The hotel offers its clients multiple exclusive and high-end services inside the hotel, in the Domaine de Leos, in the town (all cultural and tourist offers of the town are accessible on foot), in the nearby region (Luberon, Mont Ventoux, Alpilles, and Avignon), and in Provence.

Committed to an ambitious civic and ecological approach, the hotel, which is 82% energy autonomous and has been awarded the BDM Gold label (Mediterranean Sustainable Building), defines itself as an "Eco-hotel" thus guaranteeing its clients an optimal level of energy and environmental quality.

Through the seasons, by the fireside or by the Sorgue river, between rejuvenation, Provençal cuisine, and exceptional moments in this unique place, everyone writes their own experience at Isle de Leos MGallery Collection.

As a Luggage Handler / Valet M/F/X, you will be the first point of contact for our clients and embody the image of our establishment and the MGallery Collection brand.

Through your professionalism, your sense of luxury, hospitality, and responsiveness, you will contribute to offering a memorable experience to our demanding international clientele, in a setting combining luxury, refinement, and modernity.

Your future challenges and responsibilities are multiple:

• Be exemplary in your demeanor and actions and embody the spirit of the MGallery Collection brand by adhering to its standards;
• Facilitate the client’s arrival at the hotel by taking charge of their vehicle and/or luggage;
• Take care of delivering clients’ luggage to their rooms upon arrival and bringing it back down to the lobby upon departure;
• Manage immediate taxi requests and ensure follow-up on these requests;
• Ensure the circulation of all vehicles around the establishment;
• Interact with other departments to guarantee clients a quality welcome and stay;
• Convey the image of the hotel and the brand by embodying the Heartist spirit in interactions with clients and colleagues;
• Know the services offered by the hotel, inform clients upon request, encourage them to use them, and direct them to the appropriate service for booking;
• Carry out various projects assigned by management;
• Apply and ensure the application of hotel safety rules (fire, client control, personal security, etc.);
• Respect and ensure respect for the commitments of the sustainable development policy taken by the establishment (energy saving, recycling, waste sorting...)

- Previous experience in this position in a luxury establishment

- Proficiency in English

- A third language would be a plus

- Driving license required

- Developed sense of hospitality and listening

- Rigorous with high attention to detail

- Anticipation skills, strong responsiveness, and organization;

- Sense of excellence combined with true simplicity and sincerity

- Elegance, discretion, and excellent interpersonal skills

- Ability to work effectively in a team and initiative

- Flexible and versatile

- Environmental and civic awareness

Benefits:

• An inspiring work environment, in the heart of a place combining charm, elegance, and simplicity.
• Brand new premises designed for client satisfaction but also for the well-being of all employees;
• Work relationships based on kindness, where the notion of "family" among employees is evident;
• Opportunities for internal advancement or within the Accor group through the hotel’s association with the MGallery brand;
• Access to Accor group employee benefits such as preferential rates in group hotels and with its partners (travel, gastronomy, wellness, shopping, etc.).