Support the Digital Future of Social Insurance

Our ELAR team ensures that the electronic document management and archiving system (ELAR) runs smoothly – a central component for the cantonal social insurance institutions and compensation offices. To always provide our customers with the best service, we are looking for you as a 2nd-Level ICT Supporter (m/f/d).

Your mission: You are the interface between technology and business and ensure that complex challenges are solved quickly and sustainably.

Sounds like your next challenge? Then we look forward to hearing from you!

What you will achieve

Your main tasks are:

• Processing and resolving demanding technical tickets in 2nd-level support
• Coordinating cross-team incidents and problem tickets
• Analyzing and narrowing down system limitations
• Co-designing and optimizing internal processes
• Communicating solutions to internal and external stakeholders
• Maintaining our knowledge database
• Participating in exciting projects

Why you will succeed

For this varied role, we are looking for committed and customer-oriented individuals with the following profile:

• Completed training in computer science or comparable qualification
• Experience in 2nd-/3rd-level support of software applications (at least 2 years desirable)
• Independent, structured working style and enjoyment of teamwork
• Very good German skills, additional national languages are a plus

We offer

• Flexible working models and home office options
• Modern work equipment and top-equipped offices in a central location
• Free smartphone with subscription, half-fare travelcard, and attractive training opportunities
• At least 25 vacation days for your work-life balance

Become part of our team

Are you ready for a new challenge with a workplace near St. Gallen main station? If so, we look forward to receiving your application documents.

Application process

01Send us your documentsYour skills match our requirements? Then send us your complete dossier via the application form or by email.

02We contact youWe review your documents and either we or our external personnel service provider will contact you for an initial exchange.

03We deepen our acquaintanceAt two meetings at IGS, we check if we are a good fit. And if you like, you can also complete a trial day with us.

04The decision is madeAfterwards, you and our respective recruitment team decide individually whether we want to go a common way and conclude a contract. That is the actual starting signal!

Questions & answers

Optimal for us are your complete CV, all work references and certificates of education and training as well as diplomas. Please write two to three sentences explaining why you are interested in this job.

We look forward to receiving an email with your documents as a PDF. Or even better: use the application form on our website, where you can upload your documents directly as a PDF.

Within three working days, you will receive an acknowledgment of receipt from us. Depending on the status of the recruitment process and any (holiday) absences, it may take two weeks before you receive a response regarding the next steps.

Spontaneous applications are welcome. We are happy to check whether you fit our profiles and whether we have a corresponding vacancy in the near future.

However, depending on the profile, it may take some time before we can provide a conclusive answer. We therefore ask for your patience.

Yes, gladly. We also welcome (unsolicited) applications from career starters or students who are, for example, looking for holiday jobs or employment as working students.

We currently work with selected personnel agencies with corresponding contractual agreements. Therefore, please do not submit dossiers without prior consultation. Thank you for your understanding.

What you can count on

Not only do you have something to offer, but so do we. The satisfaction of our employees is important to us. The following benefits await you with us.

Flexible working hours

Modern work environment, standing desk

Home office possible

Central workplace near main station

Generous opportunities for further training

40-hour week, 5–6 weeks vacation

Business iPhone with CH flat rate

Private accident insurance

Contribution to childcare costs