Operative Team Leader Customer Service 100% (m/f/d)

About the job

The Rosmerta Group, with around 90 employees, unites the following companies under one roof: Keller Fahnen AG, Fahnenfabrik Sevelen AG, Siegrist Fahnen AG, Hach AG, Siegrist Werbeartikel AG and Max Trada AG. For over 40 years, we have been active in eCommerce and mail order in Switzerland. Our target groups are private and corporate customers in Switzerland. With our promotional and gift items, our ranges of flags, tarpaulins and useful items for home and garden, as well as our trend articles in the themes of mobility & travel, leisure & outdoor, do it & garden and home & living, we surprise and delight our customers every day.

Do you enjoy leading a team but also like to get involved yourself? As an Operative Team Leader Customer Service, you are the contact person for your team and for our customers. You advise by phone, handle complaints and ensure that our service is up to standard.

For our customer service, we are looking for a committed individual with an independent and structured way of working as

Operative Team Leader Customer Service 100% (m/f/d)

Your tasks

Leadership and development (approx. 30–40%)

• Professional and personnel management of the customer service team (6 employees)
• Ensuring smooth daily operations
• Continuous development of processes and service quality

Operational work (approx. 60–70%)

• Advising our customers by telephone and e-mail in German and French
• Recording quotations, customer orders, invoices and credit notes
• Maintaining customer master data
• Solution-oriented handling of customer complaints
• Credit checks, handling of clarification cases and, if necessary, preparation of advance payments
• Various administrative tasks

Your qualifications:

• Completed commercial training (KV EFZ) or equivalent qualification
• Initial leadership experience, e.g. as deputy or team leader, an advantage
• Enjoyment of daily telephone customer contact
• Confident German language skills, both spoken and written
• Very good French language skills, both spoken and written
• Calm and overview even in hectic phases and during seasonal work peaks
• Confident handling of MS Office applications

We offer:

You can expect a varied role with short decision-making paths in a lively and motivated team. We offer you long-term work prospects with training and development opportunities. A family-like working atmosphere and a humorous and uncomplicated interaction are a matter of course for us.

Have we aroused your interest in this position? Then please send us your complete application dossier (CV, work certificates, diplomas, certificates, including your salary expectations).

We look forward to receiving your application.

For further information, Ms Melanie Tschanz, Head of HR, is happy to assist you by phone at 032 671 11 38.

Rosmerta AG
Holzackerstrasse 5
CH – 4562 Biberist
www.rosmerta.ch