Debt Collection Officer

About the job

Debt Collection Officer

Become part of our team

Your work has an impact – for Bern and for the people who live and work here. Help shape the community and the future of this city with us: visible, tangible, sustainable.

The Directorate of Finance, Personnel and IT provides a variety of internal city services and supplies central resources. The Tax Administration is responsible for fulfilling a wide range of tasks in the interest of taxpayers, the city and the cantonal administration.

What you will achieve

• Advising taxpayers including counter service
• Making payment agreements
• Handling telephone enquiries and correspondence
• Conducting demanding customer negotiations
• Carrying out legal debt collection measures
• Monitoring tax arrears and loss certificates

What you bring

• Completed commercial apprenticeship
• Knowledge of tax as well as debt enforcement and bankruptcy law desirable
• French language skills
• Enjoyment of diverse customer contacts
• Fluency in oral and written expression
• Proven IT user skills

Your benefits in Bern

For meaning & city life

With us, you make a difference. You help shape city life, take responsibility and make Bern a better place to live.

Security & stability

We offer you fair pay, clear structures, regulated working hours and long-term prospects.

Room for your whole life

Our working model adapts, wherever possible, to your life. With us, you bring all areas of life into harmony.

Growing with Bern

We give you space for development, further training and independent action.

Healthy in everyday life

With sport, exercise and advice, you stay in shape: physically, mentally, socially – and not just at the workplace.

Benefits for every day

We offer you practical extras that make your everyday life easier and more enjoyable.

Contact

If you have questions about the application process or the employer City of Bern, I am happy to help you.

Denise Kaufmann, from 15.09.2026

Personnel Specialist

031 321 66 21

Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to assist!

Nicole Rindlisbacher

Head of Debt Collection Section A-L

031 321 67 16

Your application process

This is how the application process works with us:

Step 1: Online application

Submit your application documents online via our job portal. To allow us to process your documents further, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.

Step 2: Interviews

In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.

Step 3: Application decision

Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on what happens until you start the job. It didn’t work out? We look forward to you applying for other exciting positions despite a rejection.

For Bern. With heart. With impact.

More than 4,500 people work together in the City of Bern, spread across five directorates and more than 80 professions. We are committed with passion and conviction to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.