Account Manager 100%

About the job

Account Manager 100%

B2B IT Distribution | Focus on Customer Success Management

Ingram Micro is the world’s leading IT distributor. In Switzerland, we work with professional B2B partners, manufacturers, and system houses to achieve sustainable, profitable growth.

For this specific role in our Sales team in Cham, we are not looking for beginners but an experienced sales professional, ideally from the IT sector.

What you achieve:

In this role, you are the primary contact for your assigned customers, recognising their needs early and developing suitable solutions based on our product and service portfolio.

You actively manage existing customers, build long-term relationships, and proactively develop the business. You ensure that customers receive competent advice, relevant offers, and that their concerns are handled reliably.

In close collaboration with internal contacts from sales, product management, vendor management, operations, and finance, you form the interface between customers, manufacturers, and internal teams. You coordinate enquiries, prepare quotations, accompany orders, and ensure timely and professional processing.

Another important part of your role is the continuous improvement of customer service. You contribute ideas for process optimisation, support the increase of efficiency and customer satisfaction, and actively help to sustainably strengthen customer loyalty, revenue development, and service quality.

What you do:

• You actively expand existing customer relationships and develop the business through proactive support, targeted follow-ups, and appropriate offers
• You record and process telephone and written enquiries, orders, quotations, credit notes, and invoices
• You provide information on prices, availability, delivery dates, products, services, and our e-shop
• You coordinate clarifications regarding open orders, goods returns, complaints, and customer-specific concerns
• You process new customer applications, maintain customer master data, and ensure clean data quality
• You work closely with internal teams and ensure that customer concerns are resolved efficiently and reliably
• You support sales and marketing activities as well as customer-specific projects in coordination with the supervising position
• You actively contribute to process improvements and help to continuously increase efficiency, profitability, and customer satisfaction
• You continuously deepen your product knowledge and use this knowledge to advise customers competently and practically

What you bring:

• You enjoy direct customer contact and understand how to develop customer relationships long-term and with trust
• You are confident with MS Office and have experience with CRM systems
• You work independently, precisely, structured, and service-oriented
• You are a proactive, friendly, and resilient personality with a good flair for numbers
• You communicate clearly, work reliably, and are a true team player
• You have a good understanding of processes and value clean and efficient execution of your tasks
• You are curious, open to new perspectives, and like to think two steps ahead
• You can quickly familiarise yourself with new topics, systems, and procedures
• You possess a networked and structured way of thinking
• You have very good German and English skills, good spoken French skills, and knowledge of Italian is an advantage

Our offer:

An exciting role in a dynamic & future-oriented company

• Comprehensive induction into your area of responsibility as well as a high degree of independence and personal responsibility after the induction period
• Flat hierarchy and informal culture
• 6 weeks holiday, hybrid working model, 41.5 hours/week, flexitime model
• Individual training opportunities
• Company-owned parking spaces (free) OR public transport subsidy
• Free coffee, tea, as well as water and fruit
• Company events & perks

Do you want to help us advance INGRAM MICRO GmbH? Then we look forward to receiving your complete application documents (including photo and salary expectations); please submit your dossier as a single document (max. 10 MB) via our recruiting platform "Workday Recruiting". Your dossier should include your CV, cover letter, as well as certificates and diplomas.