Senior HR Business Analyst Workday and ServiceNow 100%

Our client is undergoing a large-scale HR Modernisation Programme aimed at optimising and integrating HR systems to streamline processes and improve user experience. As part of this transformation, they are seeking a Senior HR Business Analyst (Workday & ServiceNow) to join their Basel-based team on a fixed-term assignment.

Description

Project Delivery & Implementation

• Lead business analysis activities for assigned streams, ensuring an end-to-end process overview and alignment with programme objectives.
• Define roadmaps for implementing new Workday functional areas in collaboration with HR process owners and technical teams.
• Engage with stakeholders to gather and analyse business requirements, optimising data and process flows.
• Provide subject matter expertise on Workday and ServiceNow HRSD to design end-to-end solutions and clean configurations.
• Support functional configuration, document process flows, and oversee integrated systems implementation.
• Manage data preparation, cleansing, and quality control across project phases.
• Troubleshoot system issues, conduct root cause analyses, and escalate where required.
• Build and deliver training content to support system adoption.

Continuous Improvement

• Identify areas for improvement across the HR systems landscape, researching trends to drive enhancements.
• Deploy new features and functionalities in Workday and ServiceNow HRSD to simplify and optimise processes.
• Guide data integrity initiatives, develop audit strategies, and support consistent practices across user groups.
• Partner with HR teams to resolve process-related issues and ensure system optimisation.
• Test new system releases and upgrades, ensuring smooth operations and adoption.

Profile

• 5+ years of experience as a Business Analyst within HR or HRIS, interacting with various HR functions (recruitment, talent, HRBP, operations).
• Strong background in HR systems implementation, ideally with Workday, and familiarity with ATS and Talent Management systems.
• Proven ability to manage sensitive HR processes and data with discretion.
• Experience in HR data management, process optimisation, and supporting change initiatives.
• Solid technology skills (Word, Excel, PowerPoint, SharePoint) and the ability to quickly adapt to new tools.
• Hands-on experience supporting testing phases (UAT, functional, integration) and delivering HR systems training.
• Excellent communication, stakeholder management, and presentation skills.
• Broad exposure to multiple HR systems and processes, with knowledge of HR service delivery, legal compliance, and GDPR.
• Advanced Workday HCM administration experience.
• Workday Pro Certification is a plus.

Job Offer

This role offers the opportunity to contribute to a high-impact HR transformation programme, working with cutting-edge HR technologies in a collaborative international environment, on a full-time contract based in Basel until 31 March 2026 (with potential extension).