Service Industrialization Manager (w/m/d)

Bereit für alles? Bereit für Bechtle.

Mit über 14.500 Mitarbeitenden sind wir eines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe.

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As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).

• Scalable and repeatable service delivery models 
• Reduced operational risk and delivery variance 
• Faster and smoother transition from service design to Run 
• Clear separation and alignment between Build and Run 
• Increased efficiency and automation in service operations

Service Industrialization & Readiness 

• Industrialize new and existing service offerings before they enter Run 
• Define standardized delivery models, blueprints and runbooks 
• Establish service readiness and acceptance criteria 
• Ensure services are automation?, tooling? and ITSM?ready

Build?to?Run Transition 

• Coordinate the handover of services from Competence Centers to Service Operations 
• Ensure clear roles, interfaces and documentation between Build and Run 
• Act as quality gate before services are accepted into operations

Cross?functional Collaboration 

• Work closely with Competence Centers, Service Owners and Architects 
• Collaborate with Service Operations on operational feasibility and scaling 
• Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement & Feedback Loops

• Collect operational feedback once services are live 
• Continuously improve service design, tooling and documentation 
• Contribute to automation and standardization initiatives

Professional 

• 5-8+ years of experience in ICT services, service delivery or operations 
• Strong understanding of managed services and IT service lifecycles 
• Experience with service standardization, ITSM and automation 
• Ability to translate complex service designs into operational models

Personal 

• Highly structured and quality?oriented 
• Strong coordination and stakeholder management skills 
• Pragmatic, detail?focused and execution?driven 
• Ability to work effectively without formal authority 

• Communication: communicates clearly, credibly and appropriately for the target audience 
• Initiative: proactively drives topics and improvements forward 
• Openness: embraces change and new ways of working 
• Team Spirit: acts in the interest of the organisation as a whole 
• Reliability: delivers results with discipline and consistency 
• Self-Organisation: structures work independently and effectively

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business. 

Laura Louisa Seefels | Recruiting | Write an email