Head Partner Service

Your Mission

As Head Partner Service, you will lead the end-to-end customer order, export, and logistics processes while driving operational excellence and developing a high-performing team. You will ensure timely deliveries, regulatory compliance, process optimization, and outstanding service for our global partners.

Key Responsibilities

• Lead and develop the Partner Service team.
• Manage customer orders from quotation through invoicing.
• Oversee export documentation and Swiss export compliance.
• Ensure efficient customs processing via the e-Trans system.
• Manage outbound logistics, transport providers, and freight costs.
• Ensure on-time delivery of products, samples, marketing materials, and event supplies according to Incoterms.
• Coordinate shipments to laboratories, universities, KOLs, service providers, and authorities.
• Monitor delivery performance (CTI), report KPIs, and implement continuous improvement initiatives.
• Verify export-related invoices and control logistics costs.
• Drive process optimization and lead cross-functional projects.

Your Profile

• Export Manager qualification or equivalent experience.
• Strong knowledge of Swiss export regulations and international trade processes.
• Advanced SAP S/4HANA expertise, particularly in SD.
• Experience with CIP/TPS methodologies and process improvement.
• Knowledge of medical device regulations and basic GMP requirements.
• Proven leadership experience with strong coaching and team development skills.
• Analytical, proactive, and results-driven personality.
• Fluent in German and English; additional languages are an advantage.
• Willingness to travel internationally.

Why Geistlich Pharma?

• Strategic leadership role with international impact.
• Opportunity to shape customer service, export, and logistics excellence.
• Innovative environment with strong growth and development opportunities.
• Collaborative culture focused on quality, performance, and continuous improvement.

We require: a detailed covering letter, a CV, evidence of qualifications and references