Global Application Engineer for Water Utilities (m/f/d)

 — Schaffhausen
26.02.Fach­ver­ant­wortung100%

Global Application Engineer for Water Utilities (m/f/d)

Contribute the global sales of Utility PRV and the entire Pressure Management System by supporting the customers at an engineering level, understanding their requirements, and proposing solution accordingly
Work closely with Product Management, Sales Companies, R&D, Business Development, Production, Global Sales Support to translate the customer needs into innovative product offerings and services, furthermore to initiate new product ideas
Respond to customer issues, guide customers through troubleshooting, prove updates that solve bug issues, support installs/commissioning for customers, and maintaining regular contact with the relevant technical staff at the water utilities
Work with internal and external stakeholders on newly developed PRV features and product engagements
Support the customer service and quality/network teams to optimize product-utilization and ensure products stay up-to-date and continue to satisfy customer needs. Also, perform prototyping and application tests to ensure the product is satisfactory
Create test plans, documentation review, developing and delivering training materials, tracking customer issues, benchmarking and integration support
Writing product specifications from the user point of view