Innotrixx AG has a high employee turnover. Due to the growth and constant changes in management, many things have developed negatively. There are few processes and employee management is inadequate. The distribution of responsibilities is unclear. A great deal is demanded of them, for which their remuneration is inadequate. In the end, customer satisfaction also suffers. The way in which mistakes are dealt with is not exemplary. Employees' shortcomings are discussed in their absence. There is a lack of trust and discretion.