Service Desk / 1st Level Support in the Health Sector - Ärztekasse

As Ärztekasse Cooperative, we are the leading company in practice administration for outpatient service providers. We support doctors, attending physicians,

group practices as well as therapists (physiotherapists, osteopaths, psychologists, etc.) in

the healthcare sector with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped.

To strengthen our team, we are looking for you for our

Service Desk / 1st Level Support in the Health Sector

Workload: 100%

Start: by arrangement

Duration: unlimited

Workplace: Urdorf

Main tasks

In this role, you are the direct contact person for our customers who use our

software solutions. You assist with the application, answer questions, and resolve incidents directly by phone or forward them to internal departments.

You take on a dynamic range of tasks and enjoy supporting practices in

using IT and with billing questions. You triage and prioritize independently and work closely with our support team.

Requirements

• Communicative and customer-oriented personality
• Good IT user skills and technical understanding
• Very good oral and written German skills
• Independent and flexible working style
• Experience in medical billing with practice software
• Knowledge of the Swiss healthcare system (e.g., medical practice assistant, MPA)

What we offer

• 40-hour week
• Good social benefits
• 25 days of vacation
• Modern infrastructure
• Hybrid work with home office option
• Training opportunities

Further information

You work in a well-coordinated team with extensive expertise and practical experience. Appreciative cooperation is important to us – as well as clear communication and mutual support in everyday work.

We look forward to your application!

Please send your application by email to recruiting@aerztekasse.ch.