Securiton AG
Hauptsitz Zollikofen
Customer Service Associate 80 - 100% (m/f/d)
- 20 July 2026
- 80 – 100%
- Permanent position
- Hauptsitz Zollikofen
Job summary
TUS Télécommunication et Sécurité provides cutting-edge alarm solutions. Join a dynamic workplace ensuring safety across Switzerland!
Tasks
- Create contracts and service documents for new clients.
- Process changes and cancellations for existing clients efficiently.
- Assist clients with inquiries and provide technical support.
Skills
- Completed commercial training with Federal Certificate (CFC).
- Strong communication skills in French and German.
- Technical affinity and customer service orientation.
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About the job
TUS Telecommunications and Security is a modern multi-technology provider offering forward-looking solutions for highly secure alarm transmission. More than 40 employees are committed daily to ensuring the proper functioning of all systems, thereby contributing significantly to a safer Switzerland. TUS has always relied on an open culture, both within the company and in communication with its customers and partners. Do you want to work in a dynamic security sector company, protecting people and property throughout Switzerland and making a real impact? Do you appreciate the freedom to organise your daily work yourself in order to successfully complete your tasks?What you will accomplish
- Creation of subscription contracts and commissioning documents for new customers
- Processing various changes, ownership transfers and cancellations for existing customers and distributing the corresponding documents to the relevant services
- Creation of delivery documents and configuration files for terminals
- Billing of subscription fees and one-off charges
- Providing assistance and advice for customer and distribution partner enquiries
What you bring
- Basic commercial training completed with a Federal VET Diploma (CFC)
- Good knowledge of Microsoft Office, knowledge of Abacus is an advantage
- Several years of commercial experience in customer service, ideally in a technical environment
- Very good written and oral communication skills in French and German
- Ability to quickly understand complex situations
- Technical affinity as well as a strong sense of service and customer relations
- High degree of autonomy and sense of responsibility, with team spirit and a positive attitude
What awaits you
- A culture of informal address across hierarchies
- A committed team
- Our leadership principles as the basis of collaboration: "We are all leaders."
- An employer certified as "Great Place To Work®"
- A developed training and further education offer
- Flexible, annualised working hours and the possibility of remote work
- An individual and comprehensive onboarding programme
- Between 25 and 30 days of holiday
- A stable and solid pension fund
- Various special offers (e.g. private purchases from renowned companies, holiday apartments in Switzerland on preferential terms)
www.igtus.ch
