Customer Advisor Sales and Retention 80-100%

With plenty of Zug into the future - together with you.
We have been part of the Zug region for over 130 years - and full of energy for what is to come. We do not know stagnation. There is dynamism in us: with exciting projects in energy, water and telecommunications - for today and future generations. At the same time, we remain a reliable partner. With us, you work in an environment that values quality, progress and team spirit.
This mix of tradition and new beginnings makes WWZ special. Our jobs offer room for development and the chance to actively shape the future of the region. Sounds like you? Then join us.

You have a feel for people, recognise their needs and find solutions that convince? With us, you combine personal advice with sales talent and ensure that our customers like to stay with WWZ.

This is what you can achieve

• Personal advice: You advise our customers by phone and in person about TV, internet, landline and mobile and find solutions that suit their needs.
• Delight customers: You respond to customers wishing to switch, understand their concerns and convince them with suitable solutions.
• Identify potential: You develop attractive customer retention offers, promote contract renewals and identify cross-selling and up-selling potential.
• Find solutions: In the case of complaints and cancellation requests, you keep a cool head and find customer-oriented answers that convince.
• Strengthen customer loyalty: You record reasons for cancellation, identify areas for improvement and actively contribute your insights.

This is what you bring

• You have completed a commercial apprenticeship or a comparable qualification.
• You bring several years of experience in sales and retention, ideally from a call centre or customer service environment.
• Knowledge of the telecommunications industry as well as mobile, internet and landline products is an advantage.
• You have technical understanding and use Microsoft Office confidently.
• You work independently, in a structured and reliable manner and place great value on high quality.
• You combine a strong service and customer orientation with a sense of responsibility and enjoyment of sales.
• You have very good German skills at least at level C1 as well as good English skills.
• You are familiar with CRM systems and digital solutions for customer management and communication.

This is what we offer you

• A trusting environment at a Zug company with purpose, stability and a spirit of new beginnings.
• Plenty of scope for creativity in a dynamic market with short paths from idea to implementation
• Make a good career move: targeted promotion of your professional and personal development
• Grow together: a collegial team that shares knowledge and lives collaboration
• For Zug. For you.: Coverage of accident insurance premiums, contribution to your health insurance, free underground parking spaces and much more.