Telephone Operator on an Hourly Basis on Call

Tasks

• You are the first point of contact at the city telephone switchboard and competently connect external customers to the responsible service department, office, or contact person.
• You provide information to internal users, maintain and update the switchboard application "Concierge" and ensure a correct data basis.
• You discuss telephone announcements, create statistics, and support administrative tasks related to the operation of the telephone switchboard.
• You cover the holiday replacement for three telephone switchboard employees (a total of approx. 15 weeks per year) and provide flexible support during illness or other absences.
• You work on call from Monday to Friday. The planned assignments for holiday replacements are determined in the previous year. Flexibility is especially required for short-term assignments in case of unforeseen absences. Working hours are from 07:30 to 12:00 and from 13:00 to 17:00.

Profile

• A completed course as a telephone operator or call centre agent or equivalent training and several years of professional experience in a comparable role
• High temporal flexibility and willingness to step in spontaneously for short-term absences
• Good PC skills (MS Office), ideally with Concierge experience
• Independent, friendly, reliable, communicative, customer- and team-oriented professional with good manners, precise working style and a strong sense of detail
• Swiss German as mother tongue, English skills and very good oral knowledge of at least one other national language (all other language skills are an advantage)

We offer

You can expect a varied role in a dynamic working environment. After the introductory phase, up to 50% home office is possible. The workplace is centrally located, just a few minutes’ walk from Zurich main station.

We welcome applications from people with physical disabilities.

For questions, Ms Nilüfer Celik, Specialist Manager / Deputy Head of HR, phone +41 44 412 20 93, will be happy to assist you.

About us

On behalf of the City Council, we represent the owners and manage around 1950 properties. In the areas of space and infrastructure, we offer numerous services for the city administration and advise the departments and the City Council on strategic matters.

Interested?

Become part of our team and apply online now. We look forward to receiving your documents. The link to the online application can be found directly here in the advertisement. Unfortunately, applications by e-mail or post cannot be considered.

For information about the application process, please contact Ms Anna-Rosa Dänzer-Rutz, HR Consultant, phone +41 44 412 21 22.