Operation Support Specialist (m/f/x)

Publication date:29 November 2025
Workload:100%
Place of work:Giesshuebelstrasse 30, Zurich, Switzerland

Job summary

Join Samsung Electronics, a global tech leader, to unlock opportunities. Work in a dynamic environment with great benefits.

Tasks

Manage all administrative processes for warranty repairs and exchanges.
Serve as the main contact for internal and external partners.
Support Samsung's service partner network and create training materials.

Skills

Require commercial training or higher education with customer service experience.
Proficient in MS Office, SAP, PowerPoint, and Excel.
Strong organizational skills and ability to work independently.

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About the job

Position Summary

Samsung Electronics is a global technology leader that opens up new possibilities for people around the world. The basis of our success is our employees, whose talent, creativity, and passion stand out. We strive for excellence and are looking for top talents to accompany us on this path.
Are you interested in a job at the world's fastest-growing technology company? In an international team of creative minds? If so, then apply online with your meaningful CV and cover letter.

Role and Responsibilities

Your tasks, you…

are responsible for processing and monitoring all administrative processes related to warranty repairs, product exchanges, returns, and spare parts management
are the central contact person for internal and external sales partners (e.g., operator and dealer network) in all administrative matters
support the entire Samsung Service Partner network in all administrative concerns
create training materials and process descriptions and conduct training for service partners
monitor the relevant Operation Support KPIs (returns, warranty costs, spare parts, etc.) of all Samsung service partners and organize as well as implement improvement measures
support the customer service teams in all operation support topics
provide second-level support for the Samsung Shared Service Center (SSC)
support the CS team with ongoing tasks and projects

Skills and Qualifications

Your profile, you…

have completed commercial basic training or higher education
bring several years of professional experience in customer service or similar functions
work independently, conscientiously, and flexibly with strong organizational skills
are proficient in MS Office, SAP, PowerPoint, and Excel
speak German and English; French is an advantage
demonstrate a flexible, proactive working style, solution orientation, and strong customer focus
enjoy working in a team, have good communication skills, and think entrepreneurially
have a resilient personality with a precise and independent working style

What we offer you

We are an innovative, future-oriented company where employees are the focus. We offer a dynamic, young, and energetic working environment with attractive social benefits, where you are welcome to contribute your ideas.

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