CRM Application Manager:in Salesforce

About the job

The Swiss Cancer League, based in Bern, is the umbrella organisation of the 18 cantonal and regional cancer leagues. We have been committed to people affected by cancer and their environment for over 110 years. We strive for a world in which fewer people develop cancer. Our main tasks include advice, support and information. We are active in cancer prevention and early detection and offer training and further education for professionals. The Swiss Cancer League is based in Bern and is largely financed by donations.

For the further development and operation of the Salesforce CRM solution currently being introduced, we are looking for a immediate or by arrangement

CRM Application Manager:in Salesforce

Employment level 80-100%

Your tasks

• Technical responsibility for the operation and further development of the Salesforce platform, in particular Salesforce Nonprofit Cloud, as well as the Marketing Cloud and Data Cloud used
• Administration and configuration of Salesforce, in particular user and permission management, flows and automations, as well as data models
• Analysis, conception and independent implementation of further developments in close cooperation with key users
• Creation of technical specifications and assessment of requirements, as well as close coordination in projects, further developments and support cases
• Quality assurance of developments with technical review and acceptance of solutions implemented by external partners
• Maintenance of relevant master data and ensuring high data quality in cooperation with data analysts
• Maintenance, further development and monitoring of interfaces, system documentation, as well as relevant operating environments

Your profile

• Completed training or studies in computer science, business informatics or a comparable qualification or corresponding professional experience
• Several years of practical hands-on experience in the administration, configuration and further development of Salesforce, especially with Salesforce Non-Profit Cloud, Marketing Cloud, Data Cloud
• Knowledge of NPO-specific business processes and requirements
• Sound knowledge in the areas of Salesforce Flow, data modelling, user and permission management and security concepts
• Good knowledge of APIs and integration concepts (REST/SOAP) as well as experience with interfaces between Salesforce and surrounding systems are an advantage
• Experience in working with external Salesforce implementation partners as well as the ability to assess technical concepts and implementations in terms of quality, maintainability and Salesforce best practices
• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator or comparable certifications are an advantage
• Analytical, structured and solution-oriented working style, high personal responsibility, as well as pronounced interface and communication skills in cooperation with specialist departments, key users, IT and external partners
• Very good German and English skills, spoken and written

We offer

A collegial and appreciative working environment in which diversity and equal opportunities are lived. You will find favourable employment conditions with the possibility to work partly from home, as well as a workplace in a central location in Bern.

Curious? For further information, please contact Sabrina Pinto, project management and product owner
Tel. +41 31 389 91 66

We look forward to your application!

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