Employee ICT Support Engineer – Onsite Helpdesk & IT Generalist

Basel

Key information

Publication date:17 December 2025
Workload:100%
Contract type:Permanent position
Place of work:Basel

Job summary

Join the Universitäre Altersmedizin FELIX PLATTER as ICT Support Engineer. Be part of a leading institution in Switzerland!

Tasks

Configure and operate PCs, laptops, and peripherals for users.
Resolve hardware, software, and phone issues with support from 2nd level.
Manage user accounts and integrate network devices into the system.

Skills

Completion of an IT-related education with relevant experience.
Strong knowledge of hardware and software, especially Microsoft.
Ability to work independently and collaboratively with the IT team.

Is this helpful?

Employee ICT Support Engineer – Onsite Helpdesk & IT Generalist

100%, immediately or by arrangement

Your work environment

With over 1000 employees, the University Geriatric Medicine FELIX PLATTER is one of the leading institutions in Switzerland for geriatric medicine, psychiatry, and rehabilitation. With us, the highest medical competence and genuine empathy come together – become part of our dedicated team!

Your tasks

Configuration and operation of PCs, laptops, thin clients, phones, printers, and peripheral devices

Handling hardware, software, VDI, and telephone issues and initiating necessary measures with the support of 2nd level support

User account management and rights assignment using our IAM solution

Integrating network devices into the certificate-protected network

Creating and maintaining operating manuals, instructions, and checklists

Project management for projects in the client hardware and software environment (Windows migrations, software updates, hardware replacement)

Advising and training our IT users

Participation in 24/7 on-call service (max. 7 days/month and mainly remote)

What we offer

A motivating work atmosphere: Work in an innovative and supportive environment that values professionalism and team spirit.
Diversity and integration: Become part of an international team that sees diversity as a strength.
Attractive employment conditions: Pension fund BS, at least 5 weeks and 5 flex days of vacation

Your profile

High willingness to help, combined with a friendly, competent, and professional demeanor

Apprenticeship in the field of computer science and/or corresponding proven qualification

Several years of experience in the ICT support environment

Very good hardware and software knowledge, especially in Microsoft products

Professional experience in healthcare is an advantage

Independent and responsible working style in close exchange with the entire IT team

Very good German skills in spoken and written form