Junior Customer Manager Sales | Zurich Region

About the job

Zebrabox is the Swiss self-storage market leader with currently 7,700 storage units at 15 locations across Switzerland. We rent out individual self-service storage units ranging from 1 to 50 m², which are used both short- and long-term by private individuals and companies. Our diverse clientele appreciates the secure, simple, flexible, and modern storage solutions we offer. In addition to storage, we also provide additional services such as the sale of packing materials and the arrangement of removals.

Your Tasks

Customer Care:

In this varied role, as a member of our Front Office team, you are responsible for supporting existing customers in the stores. This includes, after acquiring new customers, among other things, their introduction to using the storage units, the associated administrative aspects such as debtor management, control functions regarding access and security systems, goods receipt, organisational requests, and other tasks such as selling packing materials or organising removal services with our partners. You share responsibility for maintaining our quality standards and the functionality of our locations. Your main focus will be on supporting our existing customers at the Zurich-Oerlikon location as well as other existing customers in the Zurich region.

Many of our potential customers want to visit their future storage unit before signing the contract. Through your friendly and convincing manner, you ensure an excellent customer experience and a high conversion rate. You will perform these tasks on-site at the Zurich-Oerlikon location.

Sales:

The other part of potential customers contacts us via electronic media or by phone, which are usually handled by our Customer Care Centre. You actively support the processing of these enquiries and bring your sales strengths to bear. You quickly recognise customer needs, provide competent advice, and enjoy turning prospects into satisfied customers. You like to work goal-oriented, think entrepreneurially, and are motivated by measurable sales success. Around 40% of your work takes place at our Customer Care Centre in Horgen. There, you support prospects and new customers for the Zurich region by phone and in writing, accompany them from first contact to contract conclusion, and contribute to a high conversion rate with your sales approach.

Your Qualifications

• You thrive in active customer consulting and acquisition – whether in personal conversations, on the phone, or by email.
• Ideally, you have experience in sales, customer service, internal sales, or call centres and bring a high level of customer orientation and entrepreneurial thinking.
• You can adapt well to different customer types and treat all people with respect and openness.
• Your professional and authentic manner helps you quickly build trust and achieve successful deals.
• You are organised, reliable, and like to take responsibility.
• You are not afraid of administrative tasks and are confident working on a computer.
• You are flexible and willing to regularly work at our Zurich-Oerlikon and Horgen locations.
• A driving licence (category B) is an advantage.
• You speak fluent German (native) and very good English in both spoken and written form; other languages are a plus.

Our Offer

We offer an interesting and varied role in a small team and a dynamic environment. Employment at 100% is possible immediately or by arrangement. The role is split across two workplaces in the Zurich region: our Zurich-Oerlikon location and our Customer Care Centre in Horgen.