Customer Service Specialist (m/f/d) - French-speaking

About the job

Company Description

MF Group is a subsidiary of Riverty and part of the Bertelsmann Group. Around 120 employees work at two locations in Switzerland to make purchase on account with flexible instalment payments even easier and safer for Swiss retail. As a leading Swiss provider, we are an important pillar for retail and combine credit checks, fraud prevention, invoicing, and pre-financing into a comprehensive package.
In addition to our straightforward purchase on account – online and directly in-store – we offer private individuals a flexible cash loan. We are also issuers of various payment cards. Our strength lies in complex projects where different sales channels and payment methods interact. We collaborate with almost all major stationary and online retailers in Switzerland and actively shape the future of payments.

We are looking for support as

Customer Service Specialist (m/f/d) - French-speaking

Join our team at our location in St. Gallen

What to expect

• You will act as the first point of contact for our customers across all channels
• You will assist our customers with questions about purchase on account
• You will independently handle business transactions in the financial services sector and take on internal control tasks
• You will actively contribute and provide feedback to optimise customer care
• You will work securely and responsibly with sensitive customer and payment data
• You will ensure correct and customer-oriented communication, even in demanding or emotional situations

Qualifications:

We are looking for employees who think entrepreneurially and enjoy working with people and numbers. The following skills are particularly important to us:

• A completed commercial apprenticeship is an advantage
• Ideally, you have experience in customer service
• Your German and French language skills, both spoken and written, are business fluent
• You possess good verbal expression, are resilient, and have a strong team spirit
• Flexibility and a high sense of responsibility characterise you

We are looking for employees who like to get involved and want to help us further expand our business. Our employees are one of the most important success factors for us. Therefore, teamwork and social skills are just as important as a good sense of humour and a healthy dose of pragmatism. You can expect a dynamic, international environment. Above-average working conditions and modern infrastructure complete our attractive offer.

Information obligations in connection with the collection of your personal data:

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The storage period of your data is based on the deadlines of the respective country starting from the conclusion of the hiring process. You can find these here .

You can contact the company’s data protection officer at the above postal address.

Further information on data protection and your rights can be found here .

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