Customer Service Representative 60-100% Basel and Home Office

About the job

• You are the first contact person for all telephone inquiries (D/ITA/FR/EN)
• You handle complaints and take over support and order service in all national languages
• You record customer concerns in the system (SAP/Salesforce)
• You analyze the diverse customer problems and develop suitable solutions
• Working hours from Monday to Sunday between 07:00 and 22:00
• You are available immediately and can start in October 

• Swiss German is your native language
• You have Italian language skills in spoken and written form (C1 is desired) 
• French and/or English skills are always welcome 
• You enjoy dealing with customers and like working in a lively team
• Good PC skills facilitate the entry
• You are available immediately and can start in October 2025 
• A clean criminal record and debt collection register extract are required for employment

• After the training phase (probation period), part-time and home office are possible
• After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
• For each additional national language, you will receive a bonus of CHF 100.- (100%) 
• Up to the 5th year of service, one additional day of vacation each year
• For Sunday and public holiday work, you receive bonuses up to 50%
• Pleasant working atmosphere, thorough training, and individual support
• Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.