Customer Service Specialist – Credit Cards (DE/FR)

About the job

Ready for your next job?

You speak German and French, enjoy customer contact, and are looking for a job where variety is guaranteed? Then you are exactly right with us!

For our credit card team, we are looking for motivated reinforcement immediately or by arrangement. You can expect an exciting working day in a dynamic environment where you can use your language skills daily – and that in a 24/7 shift operation.

What awaits you with us

• You are there for our customers: Whether questions about billing, card limits or services – you support our credit card customers by phone and in writing and find suitable solutions.
• You ensure security: In case of loss or theft of a credit card, you act quickly and take care of blocking the card.
• You keep an eye on fraud: You check suspicious transactions and help to detect suspicious activities early.
• You keep everything on track: You update customer data and take on various administrative tasks in the back office.

What you bring with you

• Languages are your strength: You speak fluent German (C1/C2) and have very good knowledge of French.
• Shift work suits you: You are flexible and willing to work during the day, evening, night and at weekends.
• You meet the formal requirements: A clean criminal record and debt enforcement extract are required due to banking regulations.
• You enjoy customer contact: You are service-oriented, patient and communicate clearly, friendly and solution-focused.
• You are digitally savvy: You work confidently on the PC and quickly familiarise yourself with new systems.

What you can look forward to

• More for your commitment: You benefit from attractive night and weekend allowances.
• A good start: With a professional, paid training, we prepare you for your new role.
• A modern workplace: You can expect a contemporary working environment with very good public transport connections.
• A team that sticks together: You work with motivated colleagues from different cultures. Open exchange, mutual support and honest feedback are part of our culture.

Sound like you?

Then we look forward to getting to know you and starting off together!