Customer Service Employee B2B (m/f/d) German-French / German-Italian

About the job

Can you talk? That’s great!
We’ll teach you the rest. Start now as a Customer Advisor (m/f/d) for Business Clients.

The most important first

• Start: as soon as possible
• Workload: 80-100%
• Location: Wallisellen ZH
• Monday - Friday, between 08:00 and 17:30 – weekends off!
• Outbound
• Support languages: German & German combined with French or Italian
• Career changers welcome!
• Permanent contract
• Support through modern AI tools

What to expect
You are the first point of contact for various telephone customer enquiries in the telecommunications sector.
Always with you: our AI tools that take over routine tasks and give you time, because AI is not a replacement with us – but your team colleague.

Your daily routine

• You advise our customers professionally and kindly about our telecommunications products and services.
• Actively sell products and services with the aim of achieving and exceeding sales targets.
• Support our customers with enquiries and problems to ensure their satisfaction.
• Stay up to date with our product range and that of our competitors to advise competently.
• Maintain customer relationships through regular and proactive communication.
• Identify sales opportunities and use cross- and upselling strategies.
• Use modern tools that make you smarter and better.

Sometimes easy. Sometimes challenging. But always dynamic.

What you bring
You don’t need a perfect CV.
What counts:

• Very good German skills in spoken and written form.
• And very good French or Italian skills in spoken and written form.
• You also speak Swiss German.
• You have fun in sales and bring persuasiveness.
• You have a strong customer and service orientation.
• You can explain complex, technical matters clearly.
• Your priority is to achieve your goals.
• You work successfully independently and in a team.
• You bring enthusiasm for technical products and innovations.

Experience in customer service? Great. But not a must.

Benefits
A job should support your unique lifestyle – and help you progress.
That’s why you get from us:

• An industry-standard salary with additional attractive sales bonuses.
• A permanent position in full- or part-time (from 80% per week).
• Weekends off and they belong to you!
• Flexible scheduling that allows a suitable solution for every life situation.
• Regular coachings, fresh-ups and advanced training that are also useful in your private life.
• Internal training and career opportunities even worldwide.
• A modern and pleasant working environment in a motivated team.
• A variety of employee discounts, specially negotiated by Concentrix with renowned partners.

Your application
If all this sounds like the perfect next step in your career path, then we want to get to know you.

Here’s how:

1. Click the "Apply" button
2. Enter your data
3. Done

We usually get back to you within 4 working days.

Any questions? Our virtual assistant "Dot" is available via WhatsApp at 0 78 220 78 49 or via Facebook Messenger around the clock.

Where our team works
Concentrix Switzerland AG 
Richtistrasse 5, CH-8304 Wallisellen

Concentrix is committed to equal opportunities 
We are proud to be united worldwide as a team and a company. We are committed to providing all applicants with equal employment opportunities and creating a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements and professional qualifications, regardless of origin, age, gender identity, sexual orientation, religion, marital status or parental status, national origin, disability or any other classification protected by applicable national laws.

Work permit 
According to Swiss law, only applicants with a valid work permit in Switzerland will be considered for this position.