Support Citrix Operations (m/f/d) 100%

A leading insurance company in Lucerne is looking for an IT Support Specialist - 2nd Level
(Citrix). The position offers the possibility to work 80% from home.

We require additional support for the operation of our on-premises Citrix farm. The tasks primarily include 2nd-level support (resolving issues with profiles, sessions, and various applications running on Citrix) as well as daily monitoring of the Citrix farm.

Areas of responsibility:

• 2nd-level support for the Citrix environment (on-premises), in particular:
• Analysis and resolution of issues with user profiles
• Troubleshooting sessions (connection drops, performance issues, hanging applications)
• Analysis and troubleshooting of applications delivered via Citrix
• Daily monitoring and control of the Citrix farm:
• Checking server status and resources (CPU, RAM, storage)
• Monitoring event logs and responding to warnings/alerts
• Management and maintenance of the Citrix infrastructure (not strictly required - depending on expertise)
• Support with updates and patches (Citrix components, Windows Server, agents)
• Support with rollouts and changes (e.g. new applications, new images)
• Collaboration with various support teams

Requirements:

• Windows Server
• Active Directory, Group Policies (GPO)
• Profile and session management (e.g. FSLogix, Citrix Profile Management or similar)
• Experience in 2nd-level support (Citrix environment)
• Experience with PowerShell and Citrix Studio (advantageous)
• Several years of experience in supporting Citrix environments (FSLogix, profiles, etc.)
• Very good German language skills
• Soft skills:
• Self-responsibility, independent and reliable working style as well as strong service orientation.

This is an urgent position with a fixed deadline; if interested, please send your CV to richa.bali@randstaddigital.com.