Clerk: Service Centre 50 - 100%

About the job

Hypothekarbank Lenzburg AG is an innovative and agile financial service provider with a strong affinity for digitalisation and the open banking culture.

For our Customer Contact Centre, we are looking for a committed and communicative individual who competently handles customer enquiries and professionally processes concerns. Whether you are a career changer or an experienced customer support representative – if you enjoy direct customer contact and are interested in banking, we look forward to receiving your application!

Your Tasks

• Receiving and processing customer enquiries by telephone or email
• Advising and supporting our customers with questions about their account solutions
• Documenting customer concerns in our system
• Ensuring a high level of customer satisfaction

What You Bring

• Commercial basic training
• Strong communication skills and high customer orientation
• Very good German and French skills (mandatory)
• Experience in customer service is an advantage
• Reliable, team-oriented and solution-focused working style

Our Offer

• Varied and future-oriented activities in a motivated team
• Innovative, dynamic environment
• Basic banking training with high development potential
• Professional working environment with short decision-making paths
• Attractive employment conditions
• Suitable for returnees / career changers

Do you not meet all the criteria? Let’s find out together if it still fits. We look forward to receiving your complete application documents.

We only accept direct applications.

Your Contact

Erolind Ramadani, Team Leader Service Centre, Tel: +41 62 885 14 17
Mark Mirdita, HR Business Partner, Tel: +41 62 885 13 60