Jungfraubahnen Management AG
Grindelwald
Customer Guide / Ticket and Travel Advisor
- 23 October 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
- Grindelwald
About the job
Advise, inspire, start mountain experiences.As a leading company in Alpine tourism, we develop the experience area in the Jungfrau Region and actively shape it. Around 1,000 employees live our brand "Top of Europe" every day and further develop the Jungfrau Railways as the largest mountain railway group in Swiss tourism into an integrated leisure and service company.
Right where mountain experiences begin. At the Grindelwald Terminal, you welcome guests from all over the world and are one of the first points of contact for their journey to the Jungfrau Region. You advise, sell and keep an overview even when it is busy. For our team, we are looking for an open personality who enjoys guest contact and contributes to a successful travel experience with their service-oriented manner.
Customer Guide / Ticket and Travel Advisor
Your tasks:- Customer guidance and access management: You coordinate and direct our guests at the Grindelwald Terminal, manage the turnstiles, accompany the boarding of travel groups and ensure an orderly and smooth process even during high guest volumes.
- Being there for our guests: You actively approach our national and international guests, provide orientation and assist them with questions and concerns.
- Sales & ticketing: You sell tickets and find the right offer for our guests.
- Consultation with personality: You competently advise our guests on tickets, offers and excursion possibilities.
- Solution-oriented action: In case of questions, concerns or complaints, you find suitable solutions together with our guests.
- Working together: You flexibly support your team in daily business and contribute to smooth operations at the Grindelwald Terminal.
What you bring with you:
- Enjoyment of guest contact: You openly approach people and meet our guests in a friendly, attentive and service-oriented manner.
- Suitable professional background: Ideally, you have training in retail, commercial sector or comparable professional experience with direct customer contact.
- Linguistic confidence: You have excellent German and very good English skills. Additional languages are a plus.
- Flexibility: You are willing to work on weekends and at different times.
- Digital proficiency: You enjoy working with various IT systems and quickly familiarise yourself with new applications.
- Calmness and overview: Even during high guest volumes, you work reliably and keep an overview.
- Team spirit and positive attitude: You enjoy working with others and contribute to a good atmosphere in the team.
Your benefits:
- 41.5-hour week: So that work and private life are in balance.
- Time to recharge: Between 5 and 7 weeks of holiday plus an additional day off on your birthday.
- Fair remuneration: Transparent salary system with development opportunities and function- and location-dependent allowances.
- Your development is important to us: We support you individually in training and further education.
- Fully insured: We cover the premiums for daily sickness benefits insurance and guarantee up to 720 days of 100% salary continuation.
- Secure future: Attractive occupational pension scheme for your financial security.
- Free travel: Unlimited use of the entire Jungfrau Railways network and five companion day tickets per year.
- Travel benefits in Switzerland: You benefit from a GA (general subscription) and attractive discounts on the Swiss rail network, also for your relatives.
- International travel: From the 2nd year of employment, you benefit from free travel on foreign rail networks.
- Winter joy: Free ski pass for the Jungfrau Ski Region with discounts for your relatives.
- Share in success: Our share participation programme makes you a co-owner.
Your contact:
Flavio Tami
Head of Sales Terminal
Tel. +41 78 648 14 15
We look forward to receiving your online application.
