Reservation Staff (m/f/d)

About the job

Company Description

Our heart beats turquoise.

Working at Motel One is like visiting friends, where appreciation and support are paramount and individual personality is welcomed. We meet on equal terms and see ourselves as a team: from management to trainees.

With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime city-centre locations at an attractive price.

As the founder and pioneer of the Budget Design concept, we are successfully expanding in Europe’s metropolises and beyond. Become part of our team and help shape Motel One with us.

Job Description

As a warm voice on the phone or a friendly contact by email: you provide our guests with excellent service already at the reservation stage. Additionally, you take care of:

• Checking and processing reservations, overbookings, and options
• Maintaining Opera and the electronic reservation systems
• Invoice creation and control (debtors and creditors) in compliance with pricing guidelines
• Deposit handling and monitoring timely payment receipts
• Supporting the Sales and Front Office teams during peak times

Qualifications

Whether as a hotel professional or a career changer – you fit with us! Because personality and hosting qualities come first with us! Furthermore, you are characterised by:

• Training in hotel management or professional experience in hospitality/gastronomy/telephone customer service or interest in a career change
• High quality awareness and service orientation as well as hosting qualities and passion for hospitality
• Open, communicative manner, good manners, and good command of German & English (spoken & written)
• Team spirit and willingness to support across departments – we achieve our successes together

Additional Information