Customer Advisor Field and Internal Service – Senior Care

About the job

Become part of our team and help shape the future of home care with us.

Pflegehilfe Schweiz AG is a family-run company operating throughout Switzerland, committed since 2013 with heart and dedication to the care and support of people in their own homes. With around 450 employees, we enable seniors to live a self-determined and dignified life in their familiar surroundings while simultaneously relieving their relatives.

We combine humanity with professionalism, personal advice, and a high standard of quality. As a growing company, we rely on personal responsibility, short decision-making paths, and an open, appreciative collaboration.

Our customer advisory service plays a central role: It accompanies families from the first consultation to the suitable care solution – personally, competently, and with genuine sensitivity to people’s needs.

Your task

You advise interested families by telephone and in person throughout Switzerland. You record the care and family situation, needs, expectations, decision-making processes, and financial framework. You listen actively, ask precise questions, and address difficult topics when they are important for a viable solution. You check feasibility together with our specialist departments, explain services, prices, and limits clearly, and develop a clear, realistic recommendation. You recognise buying signals, handle objections professionally, and guide prospects firmly to a decision and conclusion. You document agreements reliably and ensure complete handovers to internal sales, recruitment, Spitex, and administration.

Who fits with us

Approach with heart. You treat elderly people and their relatives with dignity, calmness, and genuine interest and can build trust.

Understand first, then recommend. You listen actively, ask precise questions, and recognise what a family truly needs.

Act clearly and firmly. You represent a realistic recommendation, address limits, and can say no if necessary. You can accept feedback and reflect on your behaviour.

Want to sell and close. You want to win suitable customers and enjoy turning good advice into a clear decision and a successful conclusion.

Keep your word and take responsibility. You work independently, reliably, and follow up on open points. CRM, documentation, and defined processes are part of professional work for you.

Contribute together. You work cross-departmentally and take responsibility to ensure that a good consultation results in a viable care solution.

Show foresight. You think beyond the quick conclusion, do not promise a solution that does not work long-term, and handle resources and trust consciously.

What you bring

Proven sales talent and a genuine desire to close; experience in field service or consultative sales is an advantage but not decisive for us alone. Heart, empathy, active listening, and the ability to assess people and demanding situations well. Clarity, firmness, reliability, and willingness to reflect on and further develop your own behaviour. Very good German skills; other Swiss national languages are a great advantage. Category B driving licence and high willingness to travel throughout Switzerland. Independent working, secure digital documentation, and willingness to thoroughly learn our services and processes.

What to expect with us

A meaningful sales role with direct impact on families and the lives of elderly people at home. Much personal responsibility, clear processes, and close collaboration with all departments. A working environment that combines humanity, professionalism, economic efficiency, and responsibility. A role where not only the conclusion counts but also whether the resulting care works in the long term.

Would you like to make a difference with us?

With us, the who matters more than the what. Send us your CV and a few personal sentences about why you can provide guidance to people in demanding situations and why you also enjoy turning good advice into a successful conclusion.