Hospitality & Guest Experience Coordinator 50–100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

WE CONNECT BUSINESS PROCESSES, WORKPLACE EXPERIENCE AND HOSPITALITY

SPS is a leading outsourcing provider for Business Process Services, intelligent data management and modern workplace solutions. With Swiss quality, global presence and the latest technologies, we connect the physical and digital working world – creating efficient, networked and customer-oriented experiences.

Our approach ranges from end-to-end Business Process Services through the Connected Workplace Experience to 5-star hospitality in the daily customer and guest experience. Over 8,500 employees and specialised partners serve customers in more than 20 countries – especially in the banking, insurance and healthcare sectors.

YOUR TASKS

Are you a host or hostess by passion, work in a structured way and keep an overview even in dynamic situations? Do you love direct customer contact, enjoy coordinating a wide variety of requirements and appreciate working in a well-rehearsed team? Then you are exactly right with us.

As a Hospitality & Guest Experience Coordinator, you ensure together with your team that meetings, conferences and events are professionally organised and carried out and that our customers and guests experience first-class service.

• Coordination and processing of reservation requests for meetings, conferences and events
• Planning the details and procedures of events in close cooperation with your team as well as internal and external partners
• Central contact person for customers and stakeholders and ensuring a smooth event process
• Professional and service-oriented support of meetings, conferences and events on site
• Ensuring optimal preparation and readiness of meeting and conference rooms
• Close coordination with catering, security, facility management as well as AV and IT support
• Professional and solution-oriented handling of last-minute changes and customer requests
• Support with technical enquiries regarding audio and video technology as well as
• Coordination of the responsible support teams
• Close collaboration with colleagues and interface partners for successful service delivery
• Identifying optimisation potential and actively contributing to the continuous
• Further development of our services and the guest experience

YOUR PROFILE

For us, not only your previous experience is important. We are looking for personalities with genuine passion for hospitality and service excellence, who take responsibility, act proactively and create an exceptional customer and guest experience together as a team every day.

• Completed training in hospitality, event management, hospitality management or a comparable qualification
• Experience in hospitality, conference, event or service environment
• Ideally experience in an international corporate or banking environment
• Strong host mentality and enjoyment of direct customer contact
• Independent and responsible working style as well as the ability to keep an overview even in dynamic situations
• Team player with joy in close collaboration with colleagues and interface partners
• High service and customer orientation as well as a pronounced quality standard
• Open, professional and solution-oriented communication with customers and internal stakeholders
• Professional and confident appearance at all hierarchical levels
• Very good German and English skills in spoken and written form
• Confident handling of common Microsoft Office applications; experience with reservation or event management systems is an advantage
• Working hours usually Monday to Friday as well as willingness to work early and late shifts within extended operating hours depending on event operations
• A clean criminal record and debt enforcement register extract are required

YOUR BENEFITS

• Exciting role in an international banking environment
• Modern workplace in the heart of Zurich
• Varied tasks with lots of customer contact and personal responsibility
• Structured onboarding as well as diverse development and training opportunities
• Attractive social benefits and employee discounts
• Contributions to Reka vouchers as well as attractive health and fitness offers
• Subsidies for public transport subscriptions and free Business Half-Fare Card