IT Business Analyst (CRM)

About the job

Company Description

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our trades.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

Job Description

Under the responsibility of the Retail Solutions Domain Manager, your main mission will be to play a key role in identifying, analysing and transforming business needs into high value-added technological solutions.

As an IT Business Analyst, you are the preferred partner of the business teams to identify improvement opportunities, optimise processes and translate business needs into digital solutions that create value. You support the transformation of our customer journeys and contribute to the evolution of our CRM and Retail platforms to offer a consistent, personalised and omnichannel experience to our clients worldwide.

Thanks to your understanding of business challenges and technological capabilities, you contribute to defining the roadmap, prioritising initiatives and ensuring the success of strategic projects supporting Audemars Piguet’s ambitions.

Within this framework, your main responsibilities will be to:

• Understand the needs of the Commercial teams and translate them into digital solutions that create value
• Contribute to prioritising the portfolio of initiatives based on their business value, impact and feasibility
• Lead scoping workshops, gather and formalise business requirements in the form of user stories, processes and functional specifications
• Collaborate closely with development, architecture, integration and quality teams to ensure solutions are adapted to needs and comply with company standards
• Contribute to defining and evolving the CRM and Retail roadmap in line with Audemars Piguet’s strategic objectives
• Participate in design, testing, acceptance, deployment and change management phases to ensure solution adoption
• Monitor initiatives, identify risks, propose mitigation plans and communicate progress to stakeholders
• Analyse solution performance and user feedback to identify opportunities for continuous improvement and process optimisation
• Foster collaboration between business teams, end users, external partners and IT teams in an international environment
• Contribute to innovation and digital transformation in the CRM and Retail domains by identifying trends, best practices and new technological opportunities

Qualifications

• Proven experience as an IT Business Analyst
• Significant experience on CRM, Clienteling, Marketing or Retail projects
• Strong expertise in Salesforce Marketing Cloud
• Excellent skills in analysis, structuring and prioritisation
• Experience in managing IT projects
• Ease in communicating with diverse stakeholders (IT & business)
• Customer-oriented approach and continuous improvement mindset
• Natural leadership and ability to influence without hierarchical authority
• Ability to operate in a cross-functional and multi-stakeholder environment
• Fluency in French and very good knowledge of English

Additional Information

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 weeks annual holiday and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of extra minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• A company restaurant
• An advantageous occupational pension plan (LPP)

Would you like to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.

#LI-JF1