Debt Collection Manager (m/f/d)

About the job

Risem is a Recruiting-as-a-Service provider (RaaS) based in Solothurn with locations throughout the DACH region. We enable companies from over 50 industries to fill open positions in a planned and rapid manner – without the effort of traditional recruiting processes. The foundation for this is the HiOffice Cloud: a proprietary database with over 1,000,000 qualified professionals, growing daily by around 1,200 new profiles. Our AI analyses over 100 data points per candidate in real time and identifies exactly the professionals who are ready to change and fit the respective job offer. This is rounded off by Sellcruiting – a process where AI and experienced recruiters work hand in hand to deliver only pre-qualified, interested candidates to our clients. More than 2,000 companies already trust risem. Become part of our team in Solothurn!

You keep a cool head even in difficult conversations and enjoy resolving deadlocked situations? Then you are exactly right here!

We are looking for a communicative Debt Collection Manager (m/f/d) in full-time and permanent at our location in Solothurn.

Your Tasks

You take care of a customer base that requires a special talent for customer service and solving complex issues. Your goal is to establish a factual level of conversation and ensure that outstanding invoices are settled.

• You independently manage communication with your customer base, mostly by email and by phone if necessary.

• You clarify payment arrears, handle dunning for your customer base and negotiate payment agreements if needed.

• You approach special issues in a solution-oriented manner and ensure a factual, constructive exchange.

• You initiate internal solutions if necessary to restore customer satisfaction and secure long-term willingness to pay.

• Your focus is clearly on debt collection within the framework of ongoing contracts.

• You document the communication process and keep track of outstanding items in your customer base.

Your Profile

• Talent for customer service – You respond to people individually and find the right tone even in difficult situations.

• Solution orientation – You persist with complex or deadlocked issues until a good solution is found.

• Composure – You remain calm and factual even in unpleasant or emotionally charged conversations.

• Assertiveness – You never lose sight of the main goal (receipt of payment) but always remain professional.

• Experience in debt management or dunning – ideally, you already have some experience in customer service, debt collection or receivables management.

• Structured working method – You keep an overview even with several open cases simultaneously.

Why us?

• Strong cohesion: We set goals and work towards them together. We also spend lunch breaks together and celebrate our successes.

• Attractive remuneration: In addition to an attractive fixed salary, you receive a commission on the payment amount you collect – your effort pays off directly.

• Clear area of responsibility: Efficient communication by email and phone instead of stressful regular meetings.

• Central location: Our office has good transport connections, of course there are parking spaces as well as high-quality workplace equipment in a modern office, for example with the latest Apple devices.