Customer Success Manager in PropTech (80% to 100%)

About the job

As one of the leading Swiss PropTech companies, at emonitor we shape rental and sales processes for property marketers, cities, and cooperatives. Founded in 2015, we now count many large property owners and managers among our clients who use our leading property management software melon.

Responsibilities

For our Customer Support Team, we are looking for a solution-oriented person who values customer contact and can respond to various needs:

• As the central contact person, you support and assist our customers in setting up our software solution melon.
• You conduct user training as part of the onboarding process, provide tips, and share best practices.
• During ongoing operations, you are available for relevant questions so that our customers can use the melon software ideally for their needs.
• You are responsible for your assigned customer portfolio, ensuring customer satisfaction and building a sustainable relationship that is essential for further business development.
• You work closely with the sales team and product management to successfully resolve individual customer issues and incorporate customer feedback into the continuous development of our software solutions melon.
• You have a direct influence on the development and improvement of our Customer Success Management and our software.

Qualifications

• You have 2-3 years of experience in customer support, for example in customer success management, account management, or a similar role.
• You have professional experience in the software environment, ideally in the implementation or application of software solutions in the real estate sector.
• The real estate market is not new to you, and you have already gained insights into the processes of rental or sales projects.
• You have a technical understanding, can be enthusiastic about digital solutions, and enjoy becoming an expert on our products and sharing your knowledge.
• You have strong problem-solving skills and remain calm and composed even in hectic phases.
• You communicate empathetically and appropriately with our customers, even in challenging situations.
• German or Swiss German is your native language. You can easily communicate with team members in English. Good French skills are a great advantage.

Benefits

• Work in the heart of Zurich, with partial home office possible
• Collaboration with an open-minded and motivated team that values an honest and positive yet challenging work environment
• Space and opportunities for co-creation, creativity, and personal growth

At emonitor, you can expect excellent team spirit and exciting tasks. Would you like to help make the real estate industry more agile, efficient, and customer-oriented? Then we look forward to your application!

We only consider direct applications. Applications from agencies will not be considered.