Specialist in Complaint Management & Cross Border Business Individual Life (all genders) 80-100%

27 February 2026
80 – 100%
Winterthur

Job summary

Join AXA, Switzerland's leading insurance provider, as a key player. Enjoy a dynamic work environment with opportunities for growth.

Tasks

Manage customer cases globally, simplifying complex topics.
Build relationships through active communication across borders.
Act as a go-to expert in international life insurance.

Skills

Strong commercial background or relevant experience; fluent in German and French.
Empathy and a positive mindset to support clients effectively.
Motivation to grow and contribute to a supportive team.

Is this helpful?

About the job

Join AXA, Switzerland's leading insurance company - as

Your Contribution

Your Contribution
In your role, you take responsibility – not for just any process, but for something that gives people security:

You independently manage customers and insurance cases from all over the world and make complex topics understandable.
You communicate actively – by phone and in writing – and build relationships across borders.
You are the competent contact point in the international life insurance business.
You approach complaints solution-oriented and turn feedback into opportunities.
You recognize where processes can be improved and contribute your ideas.
You work closely in a team, share knowledge, and grow daily.

Your Skills and Talents

Your Skills and Talents
What is important to us – and maybe to you too

You don’t need to know everything. But you bring something that is even more important to us than skills:

Courage to try new things.
Drive to really tackle things.
A positive mindset that remains calm even in difficult situations.
Empathy, joy in communication, and the desire to honestly help customers.
Very good German and French skills – additional languages are a plus.
A commercial background or comparable experience, ideally in the area of pension/insurance.

And above all: the motivation to develop yourself further and become part of a team that supports each other.

Apply now!

Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.

For data protection reasons, only applications submitted via the online application link will be considered.

About AXA

Every success story begins with believing in yourself.

As AXA, we see ourselves as a partner who stands by your side and believes in you. That’s why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But for the long term.

Write your own success story with us now. Know You Can.