Senior Process Engineer Client Lifecycle Management (m/f/d)

09 May 2026
100%
Zürich

Job summary

Join the Zurich team as a Senior Process Engineer in Client Lifecycle Management. You'll collaborate in a dynamic environment with great benefits.

Tasks

Design and manage Client Lifecycle processes effectively.
Serve as a primary contact for process-related inquiries.
Continuously enhance processes and ensure data quality.

Skills

Degree in Business, Data Management, or related fields required.
Strong organizational and analytical skills needed.
Excellent communication skills for stakeholder collaboration.

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About the job

80% - 100% | IT / Business Engineering, Product and Channel Management | Zurich | Experienced Professionals

The Client Lifecycle Management team is responsible for the product management of customer relationships across all customer segments.

To strengthen our Client Lifecycle Management team, we are looking for a Senior Process Engineer who will take responsibility for the design and management of client lifecycle processes and the associated data management. You will work closely with various stakeholders within the bank and have the opportunity to demonstrate your experience and drive for innovation.

Your tasks

Design and operation of client lifecycle processes in the role of process design lead
Central point of contact for professional and system-related concerns regarding the processes
Continuous development of processes including coordination of implementation in sales systems
Conducting regular measurements as well as deriving and implementing targeted measures for continuous improvement of data quality and reporting
Maintaining instructions, checklists, work procedures, training materials
Leading coordination and decision-making committees for requirements management
Defining and implementing control frameworks to minimise process risks

Your profile

University or university of applied sciences degree in business administration, business informatics, banking and finance, or a similar field
Several years of professional experience in process management and/or data management in banking
Excellent organisational, analytical and conceptual skills, flexibility as well as good adaptability and quick comprehension
Strong affinity for IT systems and digitalisation as well as interest in innovative technologies
Excellent communication skills to collaborate effectively with different stakeholders
Open-minded, committed personality with team player qualities, high independence, self-motivation and a solution-oriented working style
Very good German language skills

Our offer

You will be part of a motivated, team-oriented crew with high professional expertise, looking forward to welcoming a committed person
Autonomous working style with a lot of personal responsibility and the opportunity to actively shape the further development of Client Lifecycle Management in a dynamic environment
A centrally located workplace in the lively District 5 with excellent transport connections and the possibility to organise your work flexibly
An employer who cares for and invests in its employees
You will work closely with various people from different areas of Zürcher Kantonalbank
An attractive overall package that offers many benefits and discounts beyond the salary – from A for pension provision to Z for ZVV bonus pass

Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69