Support Engineer 80-100% (m/f/d)

Netrics AG

Bern

Key information

Publication date:01 April 2025
Workload:80 – 100%
Contract type:Unlimited employment
Place of work:Bern

Job summary

Join a unique team of motivated ICT Support specialists! Enjoy a dynamic work environment with great benefits.

Tasks

Handle customer requests and incidents promptly and accurately.
Ensure customer-friendly communication and proper escalation.
Document and classify incident information for effective solutions.

Skills

Completed ICT education or equivalent experience required.
Strong knowledge of IT standard products like MS Windows and O365.
Proactive, analytical, and solutions-oriented communication skills.

Is this helpful?

Are you interested in becoming an active part of a unique team of motivated specialists in the field of ICT Support? Is your passion in providing services for customers? Would you like to accompany and support our customers in ensuring smooth operations? Are customer experience and good teamwork at the center of your work? Then we definitely need to get to know each other!

This is how your job will look

You are primarily responsible for the timely and qualitatively flawless reception and implementation of requests and orders from our customers (Incidents/Requests as well as Standard & Change Management).
You ensure customer-appropriate communication and level-appropriate escalation.
You collect and classify the necessary information for solving incidents and analyze and process/resolve them independently to a high degree in the 1st & 2nd level area.
As part of the team, you create and maintain the documentation relevant to Customer Care in the Wiki and Knowledge Base and actively share your experiences with your peers.
In critical/hectic situations, you are able to prioritize and organize the coordination of all requests together with the team. You ensure timely responses to requests.

What you should bring

A completed education in the field of computer science or comparable several years of experience.
Good knowledge of IT standard products such as MS Windows (Front- & Backend), O365, Azure, Exchange, Active Directory, HW, NW technologies, Citrix, VMware, RDS, and PS.
Understanding of Modern Workplace.
You are motivated to learn the technologies used and also acquire new knowledge independently to develop within a development plan.
You have a proactive, analytical & solution-oriented working style and find it easy to work independently.
You can communicate well, enjoy working in a team, and act service-oriented even in stressful situations.
You know Scrum and already have an understanding of an Agile working method.
You enjoy working in a team and contribute spontaneously to its continuous development.
You have excellent German and good English skills; knowledge of French is a plus.

What makes your dream job

You are part of the Netrics family, a young, motivated team in a high-energy environment.
You enjoy being on a speedboat and helping to set the course.
Flexible and modern working conditions give you a lot of freedom and opportunities for design.
Our growth strategy offers you numerous personal development opportunities.
Trust and appreciation form the basis of our collaboration.
You benefit from some cool perks such as free snacks & drinks, a mobile phone allowance, and co-financing of your public transport subscription or your parking space.