Consultation and Administration Ombudsman Office

About the job

50 %

from 1 January 2027 or by arrangement

Your responsibility

• The position includes both advisory activities and administrative tasks. You handle the initial contacts with those seeking advice, clarify their concerns and advise them on simpler matters.
• You organise meetings between the ombudswomen and clients as well as with authorities and take minutes during consultation meetings.
• Editing correspondence or reports, creating and evaluating Excel spreadsheets as well as preparing PowerPoint presentations are also part of your duties.
• You are responsible for all administrative tasks of the ombudsman office, in particular for managing the client database and preparing statistics.

Your background

• You have training or further education in the advisory field and sound commercial knowledge or a commercial apprenticeship preferably with further training in the advisory field.
• You are a very communicative, socially competent and trustworthy person with some life experience, who is discreet, reliable and resilient and has a quick grasp.
• You have professional experience and ideally have already worked as an advisor, e.g. in a counselling centre or in administration.
• You communicate orally and in writing in fluent German; knowledge of foreign languages is an advantage.
• You enjoy working in a small team and are used to working independently and precisely.

For questions about the position

Béatrice Bowald
Ombudswoman

Ombudsman Office

The ombudsman office is available to the entire population in cases of disputes with authorities of the canton and municipalities. It can also be contacted by administrative employees in cases of personnel conflicts. The ombudsman office advises those seeking advice confidentially and free of charge. It examines impartially whether the offices and departments have acted lawfully, correctly and appropriately. Its goal is mediation and resolution of the conflict. In addition, it is also responsible for whistleblowing cases in the canton.

What else you should know

We offer you an unusual, varied and demanding role at the Liestal location in a lively environment as well as attractive employment conditions that also take into account the compatibility of work and family.