Front Office Agent (m/f/d)

30 September 2026
100%
Hamburg

Job summary

We are Mövenpick! Join our team at the Mövenpick Hotel Hamburg, a unique 4-star superior hotel offering an exciting work environment.

Tasks

Handle classic check-in and check-out procedures efficiently.
Serve as a liaison between all hotel departments.
Manage guest requests and ensure satisfaction with services.

Skills

Completed training in high-end hospitality with relevant experience.
Excellent German and good English communication skills are essential.
Proficient in MS Office and PMS Opera Cloud for smooth operations.

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About the job

We are Mövenpick!

The Mövenpick Hotel Hamburg is a 4-star superior hotel with 226 rooms, 13 event rooms, a sauna and a fitness centre. Housed in a historic water tower in Schanzenpark, it offers a workplace in one of the most distinctive buildings of the Hanseatic city, combined with modern design and exceptional architecture.
Those who work here ensure that business travellers and city tourists enjoy a hotel experience that is both stylish and individual. Whether at reception, in service, in conference organisation or housekeeping – the team creates an atmosphere characterised by professionalism, hospitality and warmth.
The culinary offer includes a restaurant with international and regional cuisine, the lifestyle bar "Cave" as well as a rich breakfast buffet that offers guests the ideal start to the day.
Just a few steps away is the "Sternschanze" underground station, and the exhibition grounds and the Hamburg Congress Centre are also within walking distance from the hotel.
This house combines Hanseatic tradition with modern lifestyle. Employees create a workplace here where culture, hospitality and team spirit are lived daily in an exceptional ambience. Apply now as a Front Office Agent (m/f/d) at the Mövenpick Hotel Hamburg and grow with us.

Planned start: 01.10.2026
Employment type: Full-time
Contract type: permanent
Workplace: Hamburg

Your future field of responsibility

Classic check-in & check-out
Invoice processing and cash management
Interface between all departments
Contact person for all guest requests
Active upselling
Checking bookings for completeness
Acceptance and processing of room reservations via telephone & e-mail
Compliance with Mövenpick and Accor -ALL Limitless quality standards

Your profile

Completed training in upscale hospitality
Initial professional experience in front office (4 - 5 star hotels)
Very good German skills as well as good English skills
Guest and service orientation with an eye for detail
Very good IT skills (Windows, MS Office)
Sound knowledge of PMS Opera Cloud
A well-groomed appearance and friendly, confident demeanour
Flexibility & reliability
High resilience, efficient working style and willingness to perform

Your benefits

Contract. You will receive a permanent employment contract from the start – for maximum security and planning reliability.
Rest. Your holiday entitlement increases with your length of service – because those who give a lot should also get a lot back.
Celebrations. We give you an extra day off in the month of your birthday.
Growth. In our in-house academy, you will continuously develop professionally and personally.
Advantages. Your family and friends benefit from attractive employee discounts in all our hotels.
Mobility. For your daily commute, you will receive a travel allowance from us.
Extras. Whether fashion, technology or events – secure exclusive discounts with numerous partners.

Additionally, you have access to further benefits from the hotel brand "Accor".

We look forward to receiving your application!
The easiest way to send it to us is via the "Apply Now!" button.

Your contact

Tämer El Serafy
Front Office Manager

Mövenpick Hotel Hamburg
Sternschanze 6
20357 Hamburg
https://revo-hospitality-group.com/de/portfolio/hotels/?brand=M%C3%B6venpick%20Hotels%20%26%20Resorts&country=Deutschland&city=HamburgTämer El Serafy
Front Office Manager

Mövenpick Hotel Hamburg
Sternschanze 6
20357 Hamburg
https://revo-hospitality-group.com/de/portfolio/hotels/?brand=M%C3%B6venpick%20Hotels%20%26%20Resorts&country=Deutschland&city=Hamburg