Senior Client Support (m/f/d)

About the job

On behalf of our client – a digital precious metals bank in Liechtenstein, currently in an advanced licensing process – we are looking for you for a key position in operational development. Become part of the founding team and actively shape the structures of a new generation of banks from the very beginning:

What to expect

As Senior Client Support, you are the experienced contact person in the Service Centre for demanding concerns and escalations. Complex customer inquiries, app support, and compliance clarifications are your domain.

Sounds like you? Then become part of our mission to combine the stability of precious metals with a first-class digital customer experience.

Your role in the bank

• Mastering escalations: You handle demanding customer inquiries via email and telephone and take over escalations from the team.
• Digital customer experience: You assist with technical problems in the app and onboarding and clarify special cases.
• Substantive compliance: You conduct clarifications on transaction monitoring and name matching and ensure that instructions, regulations, and compliance requirements are adhered to in customer contact.
• Sharing knowledge: You support colleagues professionally and introduce new team members.
• Co-creator: You continuously develop processes, templates, and customer communication.

What you bring

• Completed commercial training or further education in the banking environment
• Several years of experience in customer service, ideally at a bank
• Confident, friendly demeanour, even in demanding conversations
• Fluent German skills as well as good English skills in spoken and written form
• Enthusiasm for digital processes and a first-class digital customer experience
• Advantageous: experience with precious metals and experience with mobile apps and core banking systems

What you can look forward to

• A responsible role with scope for creativity
• A committed team and short decision-making paths
• Training and development opportunities
• Fair employment conditions and a modern working environment in Triesen

About us

philoro Invest AG is building a new bank specialising in precious metals in Liechtenstein and is in an advanced licensing process. We combine the stability and security of a bank with the speed, technology, and mindset of a modern fintech.

As part of our founding team, you actively shape the structures, processes, and business model from the very beginning.

Gold is more than just an investment for us – it is substance, strategy, and future. We are developing a digital bank that offers private and corporate clients modern banking services around precious metals: from saving, investing, and safekeeping to Lombard loans and financing solutions for companies.

Our claim: a regulated banking offer with high security, consistently digital customer experience, and a clear focus on precious metals.

Online application directly via our portal: Philoro career page