Marriott International
Zurich
F&B Service Expert
- 14 July 2026
- 100%
- Zurich
Job summary
Join Marriott as an eCHo Shiftleader, where hospitality meets innovation.
Tasks
- Oversee smooth service operations and guest experiences.
- Maintain high standards in guest service and training.
- Handle reservations and food service with a smile.
Skills
- 3+ years in hospitality; fluent in German and English.
- Strong organizational and communication skills.
- Ability to thrive under pressure and solve guest issues.
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About the job
eCHo Shiftleader (m/f/d)
Is this you?
• At least three years of practical work experience in the same or a related industry
• You enjoy providing excellent service and are always on top of things
• You organize your work in a structured manner and enjoy communicating in German and English; handling complex guest correspondence is essential. You creatively address guest issues and implement new ideas with great interest and a keen sense of guest needs.
• You can effectively handle more challenging tasks even under stress and time pressure over the course of several days. You’re flexible and fit well into a young, dedicated team; you’re helpful and cooperative
• For us, the guest is at the center of our business philosophy and actions—not just in mission statements on paper, but in practice and in our day-to-day work
• Our team is extremely innovative and eager to experiment. If you also enjoy new things and challenges and approach them with curiosity and a drive to get things done, you’ll be a perfect fit for our team
• You’re anything but ordinary!
Your Responsibilities
• Responsible for ensuring smooth service operations, guest service during your shift
• Enforcing and meticulously maintaining the hotel’s internal standards regarding guest service
• Taking reservations
• Welcoming guests, seating them, providing guest service, and seeing them off
• Knowledge of the entire food and beverage menu, as well as all services available at the hotel
• Providing friendly, prompt, and clean service of food and beverages, as well as attentive and friendly guest service.
• Training new employees
Here’s what we offer you
• A dynamic and young team of more than 200 bright minds who know how to have fun at work
• In-house training
• An open and transparent corporate culture that emphasizes the values of a passion for excellence, guest-centricity, and a spirit of innovation.
• Fair and accurate time tracking
• Solid benefits from an international hotel chain, such as employee rates for more than 9,000 hotels worldwide, affordable stays at the Zurich Marriott Hotel, and much more
• Enjoyment at work
• The position offers an attractive challenge with opportunities for growth and learning for the incumbent
• A permanent position that requires independence and personal responsibility
• You can expect a versatile role in a very lively and structured environment, progressive and dynamic employee policies, and the benefits of an international hotel group.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
