Workplace Support Specialist (m/f/d)
Universität St. Gallen
St.Gallen
Key information
- Publication date:16 August 2025
- Workload:100%
- Place of work:St.Gallen
The service center "Frontend Services" consists of the areas "IT Service Desk" and "IT Client Management" and, with its 15 employees and 4 interns, forms the basis for professional end-user support and is perceived as the first point of contact as the face of IT.
Your tasks
- Configuration, installation, repair, and disposal of IT devices (HSG HW portfolio including necessary peripheral devices)
- 2nd-level support tasks in the area of IT Client Management regarding HW and SW troubleshooting, as well as advising end users
- Quality control (testing, acceptance of new SW/HW)
- Delivery and commissioning of ordered hardware on the University of St.Gallen campus
- Inventory management of IT hardware components
- Main responsibility for OS patch management of Windows devices (desktops, notebooks) - Windows Update for Business
- Checking and timely distribution of Windows updates (feature and security patches)
- Responsibility for providing end-user-based telephony functionality (MS TEAMS)
- Training employees in the IT-FS area on new HW products
- Control and maintenance of inventory data in the ITSM tool
- Coordination and participation in IT relocations
Your profile
• Training as an IT specialist EFZ or equivalent training
• Solid experience in IT client support (2nd level) and/or IT client management
◦ Troubleshooting hardware, software, and network issues
• Good IT knowledge in the areas of:
◦ Windows 10/11
◦ MS TEAMS telephony (user administration, call flows, devices)
◦ Microsoft Entra ID / AAD, M365, MS Intune
◦ IT client hardware, driver & firmware management
◦ Windows Update for Business
• Basic IT knowledge in the area of macOS
• IT knowledge in handling a ticket system (e.g., ServiceNow)
• ITIL certification is an advantage
• Driver's license category B
"A place that creates knowledge" - As one of the leading business universities in Europe, the University of St.Gallen (HSG) is committed to educating over 10,000 students and offers an attractive and innovative environment in research, teaching, continuing education, and administration to around 3,500 employees as one of the largest employers in the region."
