Account Manager (m/f/d) 80-100%

OUR VISION: BUILDING BEST BRANDS

Serviceplan is a subsidiary of the Serviceplan Group in Munich, led by Swiss partners. Under the motto "Building Best Brands," the advertising agency develops holistic, innovative communication ideas from a comprehensive understanding of brands and target groups, implements them engagingly, and utilises the potential of various specialist agencies that collaborate under one roof in the House of Communication. Our advertising agencies create customer-relevant added value through cross-disciplinary concepts and the integration of creation, media, technology, content, and production. The House of Communication is connected to the international network of the Serviceplan Group and is a member of the Leading Swiss Agencies (LSA).

To strengthen our Account Management team, we are looking for a committed, curious, and organised person starting January 2027 as

ACCOUNT MANAGER (m/f/d) – 80-100%

In this role, you are an important interface between clients and our interdisciplinary teams. You independently manage your projects in day-to-day business, keep deadlines in view, and are always one step ahead of your clients.

• You are the central interface to your clients – guiding them confidently through projects, keeping them up to date, and ensuring clear expectations on an equal footing.
• You manage campaigns and projects end-to-end, ensuring quality, timing, and budget are always on point.
• You dive deep into your clients’ business goals and translate them into effective marketing and communication solutions.
• You orchestrate our internal teams (creation, strategy, media, digital, production) and ensure a smooth flow and strong results.
• You keep an overview, identify risks early, and find pragmatic solutions – always focusing on customer satisfaction.
• You prepare results, insights, and learnings in convincing presentations and communicate them clearly.
• You identify growth opportunities in your accounts and support pitches and proposals.

• Successful completion as a "Communications Specialist" with a federal diploma (formerly "Communications Planner") or a completed degree (FH/HF) in marketing, communication, business administration, or a similar field
• 3+ years of experience as an established Account Manager in an agency
• High organisational skills and a structured, independent working style
• Confident, target-group-appropriate communication in German and English
• Strength in multitasking: You juggle several projects simultaneously and set the right priorities
• Solid understanding of integrated marketing and communication measures as well as common agency processes
• Strong team spirit in collaboration with creation, external partners, or the parent company in Germany, as well as initiative and a high level of responsibility
• Desire/motivation to embrace transformation in a fast-paced service environment
• Experience and use of AI

• Varied tasks and independent work for international clients
• An experienced team with short communication paths, honest exchange, and lots of know-how
• Room for development, learning in everyday life, and new impulses
• Flexible working hours and the possibility of home office
• 5 weeks’ holiday, free on your birthday, and additional bridge days
• 2 paid days for social engagement
• 20 weeks’ parental leave for mothers, 4 weeks for fathers
• Connection to the worldwide network of the Serviceplan Group with exciting development opportunities

Does this job description meet your expectations and do you fulfil the above criteria? Then we would be very pleased to receive your application and to meet you soon. Please also share your salary expectations and earliest possible start date. Applications from recruitment agencies will not be considered for this position.

More information about Serviceplan as an employer? Have a look: https://www.house-of-communication.com/ch/de/career.html