Front Support Employee (m/f/d)

About the job

Front Support Employee (m/f/d)

What can you expect?

What we offer you

A team that sticks together
Trust, appreciation and mutual support count with us. We help each other, share our knowledge and celebrate common successes.
Room to shape
We value people who take responsibility, contribute ideas and actively drive things forward.
Development with perspective
Your professional and personal development is important to us. That is why we support you specifically in further training.
Attractive conditions
5 weeks holiday, a 40-hour week at 100%, mobility allowance, attractive discounts and other benefits are part of our package.

Your mission

Solve complex issues simply
You independently handle demanding business cases such as KESB mandates, precautionary orders, deaths, clubs, condominium owners' associations (STWEG) and other complex customer constellations.
The expert in the background
You support our customer advisors and our customers with questions about accounts, cards, payment transactions, e-banking as well as pension and vested benefits solutions and ensure professional processing.
Service that inspires
You are a reliable contact person by phone and administratively and find pragmatic solutions with high service quality.
Thinking ahead instead of just managing
You question the status quo, recognise optimisation potential and contribute ideas that advance us as a bank.

What do you bring with you?

What you bring

Experience
You have several years of experience in front support or middle office of a bank and are well versed in complex business cases as well as regulatory requirements.
Expertise
You bring broad banking knowledge in retail banking and handle demanding issues confidently, structured and independently.
Education
You have completed a banking commercial apprenticeship EFZ. Further training in the banking sector is an advantage.

This is how you are

Positive
You face challenges with a positive attitude. You focus on solutions, think along and do not lose your composure even in hectic situations.
Committed
You bring energy, take responsibility and are happy to go the extra mile when it counts.
Team-oriented
You enjoy working with others, actively support your environment and contribute to a culture where people strengthen each other and are successful together.
Quality-conscious
You work reliably, precisely and with high demands on your results.
Open and curious
You like to develop yourself further, bring in new ideas and are positive about change.

We cultivate a family-like environment

The cooperative values are our cornerstones: Together. For each other. They shape our collaboration and our interaction with each other. The informal "du" culture creates personal closeness and equality across all functional levels.

We live diversity and equal opportunities

We promote the different perspectives, experiences and skills in our teams. Because this diversity makes us special and contributes decisively to our success.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal education offer as well as a cost contribution for external further training.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages with banking products, various shopping discounts with third parties as well as an above-average pension provision.

Do you have questions?

For content-related questions about the position:

Florian Furrer
Head of Front Support
+41 (61) 4062280

For questions about the application process:

Simone Logo
HR Manager
+41 (61) 7252603

We look forward to your online application

About us