Account Manager 100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, as well as for the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialised partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

• Responsibility for the strategic support and expansion of defined accounts in the Business Process Services sector in Switzerland
• Building and further developing sustainable relationships with decision makers and relevant stakeholders at C-level 
• Analysing customer needs and developing suitable solution approaches and customer-specific value propositions 
• Creating and implementing account plans as well as actively managing up- and cross-selling potentials 
• Conducting business reviews, status meetings, and strategic customer discussions 
• Coordinating contract renewals, change requests, and commercial matters in close collaboration with operations and service management 
• Ensuring high customer satisfaction and contract-compliant service delivery 
• Identifying optimisation potentials regarding revenue, profitability, and service quality 
• Maintaining all customer-relevant information and activities in the CRM system 
• Close collaboration with internal teams and various service lines 

YOUR PROFILE

• Completed studies in business administration, business informatics, or a comparable further education 
• Several years of experience in account management or sales of complex services, ideally in the outsourcing environment in the banking, insurance, or public administration sectors
• Proven success in building and developing strategic customer relationships
• Confident appearance at management and C-level as well as pronounced communication and negotiation skills and an existing network of decision makers and stakeholders in the market.
• High customer and service orientation combined with entrepreneurial thinking 
• Experience in dealing with KPIs, forecasts, business cases, and commercial figures 
• Structured, solution-oriented, and independent working style 
• Team-oriented personality with a strong networking mindset 
• Very good German and English skills, French an advantage 
• Clean criminal record and debt collection register extract

YOUR BENEFITS

• A future-oriented employer driving the digitalisation of the Swiss economy 
• A dynamic environment in a Swiss company with global structures
• Central workplace in Zurich with the possibility of home office
• Participation in Reka checks as well as health care/fitness subscription
• Subsidies for public transport subscriptions and free business half-fare travelcard
• Attractive employee discounts for many brands and products