Customer Service Employee 80-100%
- 02 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
About the job
Schulthess Juristische Medien AG, based in Zurich, is one of the leading companies in the Swiss specialised media business with a large legal publishing programme consisting of print, digital, events and services. The needs of our renowned authors as well as the quality demands of our customers from practice and science are the benchmark for performance and determine the company’s portfolio and course with innovation and foresight.
To expand our team at the company headquarters in Zurich, we are looking for immediately or by arrangement:
Customer Service Employee (80-100%)
Your tasks
- Service-oriented advice on the entire portfolio (books, journals, digital products, events) – from our company headquarters in Zurich
- Customer advice and deployment in the bookshop
- Independent customer correspondence
- Friendly and solution-oriented handling of complaints and enquiries
- Recording and processing of orders in the merchandise management system
- Maintenance and qualification of address and customer data
- Participation in projects
Your profile
- Experience in customer service or in a comparable service-oriented function
- Ideally knowledge in the field of publishing or book trade
- Enjoyment of direct customer contact and a strong service orientation
- Team spirit, flexibility and sense of responsibility
- Friendly, resilient and solution-oriented personality
- Very good German skills in spoken and written form (French an advantage)
- Good MS Office skills and routine in handling ERP systems
You can expect a varied range of tasks and room for creative ideas in a collegial atmosphere with short communication channels and respectful interaction. Good social and pension benefits and an attractive workplace in Zurich’s old town are further advantages. We look forward to receiving your meaningful application documents with cover letter, CV and certificates in a PDF file. Please be sure to state your earliest possible starting date and salary expectations in the motivation letter.
