Team Leader Service Technician 80 - 100% (m/f/d)

What is my role?

• Management, professional support and targeted promotion of a service team with around 13 employees

• Ensuring first-class service quality and efficient, customer-oriented service

• Building and maintaining a constructive team culture as well as actively supporting employees in their professional and personal development

• Regular presence on site during maintenance work, fault repairs and repairs to maintain direct contact with customers, team and daily business

• Proactive strengthening of the repair business by identifying and communicating repair opportunities

• Monitoring key performance indicators and initiating appropriate measures for continuous optimisation of quality, efficiency and customer satisfaction

• Coordination and organisation of on-call service including ensuring reliable substitution arrangements

• Active participation in the design and optimisation of processes, structures and organisational workflows in the service area

What do I need to be successful?

• Successfully completed technical vocational training, for example as a polymechanic, automotive mechatronics technician, plant and apparatus builder or electrician

• Extensive practical experience in service, customer service or repair of lift systems is essential

• Previous leadership experience or a strong desire to take the next career step into a management position

• Enthusiasm for inspiring, developing employees and achieving common goals as a team

• Entrepreneurial mindset and willingness to take responsibility and actively drive change processes

• Strong doer and decision-maker mindset with a positive, creative approach

• Very good German skills in spoken and written form; additional language skills are a plus

What are my benefits?

• 2-month fully paid induction at the Lift Camp to prepare you optimally for your new role

• A company vehicle with private use option

• Attractive additional benefits such as lunch allowance, fair on-call compensation for standby duties and free work clothing including cleaning service

• Excellent career prospects through national and international talent programmes as well as financial and time support for further training

• Balanced work-life balance with a 40-hour week, 25-30 days holiday, flexible working hours, part-time options and the possibility of unpaid leave

• A healthy working environment with high safety standards, occupational health management, social counselling and active health promotion

• Various employee discounts such as subsidies for public transport passes, fleet discounts, discounted Reka money, reduced insurance premiums and other attractive benefits

What distinguishes the company?

Our client is a well-known company in the lift industry in Central Switzerland.

Languages
German: C2 - Native level
English: B2 - Very good

Work location
Lucerne

Vacancy number
VA-HM8-ZLL