Application Support Specialist

About the job

Application Support Specialist

Future Level 3 Referent for our Software · 80 to 100% · Renens (VD)

DentaGest SA has been developing and distributing management software for dental practices and clinics for over 35 years. It runs more than 600 practices in Switzerland every day. It is rich, sometimes complex, and its documentation is still to be completed.

If understanding how software works makes you want to dig deeper, keep reading.

Your Mission

You will join our support team (PSI), in direct contact with our clients. Initially, you will:

• handle requests by phone, email and tickets, in French and sometimes in German
• assist clients in their daily use of the software
• diagnose and resolve application incidents remotely, and follow up on tickets until resolution
• participate in migrations, updates and application services (practice takeovers, data imports and exports, module implementation)
• take part in the on-call rota with the team (one week at a time).

Your ultimate goal: to become our Level 3 referent. You will then handle the most complex situations, analyse and qualify bugs with development, write missing documentation and train colleagues as well as clients, on-site and remotely.

The Daily Reality, Unfiltered

The hotline involves real calls from real practices, sometimes at 8 a.m. when the schedule won’t open and the waiting room fills up: you must stay calm and find a solution, even a temporary one, before addressing the root cause. Some software behaviours are not yet documented: you need to investigate, test, then write for those who follow. And in a small team, everyone gets involved in everything.

The Profile We Are Looking For

Above all, you are someone who loves to understand. You seek the cause of a problem rather than bypass the symptom. You are patient on the phone, meticulous in following up cases and sufficiently autonomous to search, test and learn before asking colleagues.

Essential: fluent French; comfortable with IT and eager to learn.

Assets: German (some of our clients are German-speaking); experience in application support, in specialised software, a dental practice or an environment related to billing and insurance; knowledge of the dental world, or of DentaGest.

Unconventional profiles welcome: former dental assistant passionate about IT, former support for specialised software, serious autodidact. The diploma matters less than what you can do, and you do not need to know our tools or software on arrival.

Why Join Us?

A small team in Renens, close to its clients and in direct contact with development and management: your observations truly help evolve the product. A clear career path, hotline at entry level, Level 3 referent at the end, with real knowledge transfer from the existing team. A permanent contract at 100% with good social benefits.

Permanent contract · 80 - 100% · 1020 Renens (VD) · immediate start or to be agreed. Are you curious? Send us your CV and a few lines about the last tricky IT problem you managed to solve.