Lausanne

Team Leader for Foreign Benefits Verification

Our service centre is responsible for reimbursing invoices for our insured persons travelling abroad or residing abroad.

Your mission

Planning and managing the resources of a team of 9 employees, including recruitment, coaching, training and performance evaluation
Assignment and delegation of tasks as well as setting individual objectives
Team contact person for the Group Manager and coordination with various departments and services
Ensuring the processing and management of benefits for the insured
Active participation in the daily process, including digitisation of benefit receipts
Writing complex correspondence and managing telephone contacts with insured persons and healthcare providers

Training in team leadership and basic commercial or paramedical training, with experience in health and/or social insurance
Strong specialised knowledge in the field of health insurance benefits
Proficiency in IT tools
Excellent writing skills in French, very good oral and written knowledge of Italian, good oral knowledge of German; English is an asset
Rigor, precision, sense of responsibility, autonomy and team spirit are qualities that describe you and will contribute to the high-quality service provided to our clients
Thanks to your service and client orientation, you handle requests competently, courteously, personally and with a focus on innovative solutions

CSS Versicherung
1010 Lausanne