Team Leader Competence Centre 80-100% (m/f/d)

About the job

Leader Competence Centre 100% (m/f/d)

The Sulser Group, with several operational subsidiaries and Sulser Logistics AG as the holding company, has been firmly established in the Swiss logistics market for 70 years. With our network, built up and actively maintained over several decades in the logistics industry as well as in adult education, we create excellent synergies. In addition to the headquarters in Otelfingen ZH, we are represented with further locations in the cantons of AG, ZH, BE, LU, SG and VD.

Our subsidiary Swiss Logistics Academy AG has core competencies in the development of customer-oriented training and further education solutions as well as practical adult education. With over 250,000 course participants in the last 23 years, it is the Swiss market leader.

To strengthen our team in Otelfingen ZH, we are looking for an

Leader Competence Centre 100% (m/f/d)

Your tasks

• Professional and personnel management of the Competence Centre as well as further development of a team of 5-6 employees in internal sales
• Responsibility for the organisation and control of all processes in internal sales
• Active participation in day-to-day operations as well as support of the team with demanding issues
• Further development of internal sales into a proactive, customer- and service-oriented sales partner
• Continuous development of processes, standards and interfaces in close cooperation with sales, resource planning, course administration and other internal departments
• Ensuring a high level of service quality as well as professional, reliable and solution-oriented customer care
• Promotion of a responsible, performance-oriented and positive team culture
• Active involvement in digitalisation and optimisation projects to increase efficiency and customer satisfaction

Your competence DNA

• Completed commercial basic training with several years of professional experience in internal sales, customer service, sales support or a comparable function
• Proven leadership experience and enjoyment in promoting, coaching and further developing employees
• High customer orientation and a strong service mindset
• Structured, independent and process-oriented working style with high organisational skills
• Experience in building new structures as well as in analysing, optimising and standardising processes
• Entrepreneurial thinking and a pragmatic hands-on mentality
• Doer type with enthusiasm for taking responsibility, actively driving change and achieving sustainable success together with the team
• Communicative and winning leadership personality with natural authority and confident appearance
• Confident handling of MS Office applications as well as experience with ERP or CRM systems

What we offer you

• A versatile key position with great scope for design and direct influence on the further development of the company
• You take over a motivated team and have the opportunity to sustainably further develop structures, actively shape processes and decisively influence the Competence Centre
• Your own ideas are welcome and can be implemented with the necessary freedom in an entrepreneurial environment

Freedom

• In addition, you benefit from short decision-making paths, an open and appreciative corporate culture as well as progressive employment conditions
• An environment in a family business and informal culture
• Free parking and immediate proximity to the train station

Do you feel addressed or do you have any questions?

For questions, HR is happy to assist you at 044 847 46 38.

We look forward to receiving your application directly via our homepage.