Order Management - Customer Service 80% - 100%

About the job

Shaping the future – at an international supplier for environmentally friendly rail transport

We are part of the Swiss Glas Trösch Group, a dynamically growing family business with 6,000 employees across 70 sites in Europe. Our passion for the material glass in its fascinating variety has lasted for over a hundred years. We harness its innovative potential to always develop the best solutions for our customers. Protecting the environment is our top priority.
 
In our Rail business division, everything revolves around the use of glass in rail vehicles. Whether high-speed or local trains, metros or trams: thanks to our own development team and motivated employees, we are among the world’s most sought-after suppliers of front glazing. We invest sustainably in our expertise, processes, and the expansion of our modern production – thus helping to make the most environmentally friendly mode of transport even safer worldwide.

We are looking for a committed and versatile individual for our Ursenbach site, starting immediately or by arrangement, who enjoys making a difference together as part of a team:

You love variety, like to keep an overview, and want more than just one area of responsibility? Then you are right with us!

Order Management - Customer Service 80% - 100%

What to expect

With us, there are no rigid responsibilities and no boring routines. As part of our versatile order management team, you will work along the entire order process – from customer registration through order processing to on-time delivery.

Your tasks are varied:

• You handle customer orders from A to Z, always keeping an overview.
• You coordinate order processing, planning, purchasing, and shipping together with your team colleagues.
• You organise transports and prepare the necessary export and customs documents.
• You support our Key Account Managers with administrative tasks.
• You handle customer complaints and ensure professional and customer-oriented processing.
• You work closely with internal interfaces and actively contribute to customer satisfaction.
• You help distribute tasks flexibly and jointly develop our processes further.

What you bring

• A commercial basic education.
• At least 2 years of professional experience in customer service or a comparable commercial role.
• Experience in purchasing, planning, and/or export is a plus but not a must.
• Very good German and English skills.
• You are an organisational talent, think holistically, and can keep an overview even with several simultaneous tasks.
• You are flexible, like to pitch in, and work independently and solution-oriented.
• You enjoy looking beyond your own area of responsibility and actively supporting your colleagues.
• You are curious, eager to learn, and keen to engage with different topics.

What you can look forward to:

• Variety instead of routine: You work along the entire process and get to know different areas.
• A team, a shared responsibility: We work polyvalently, support each other, and pull together.
• Shaping instead of just managing: Our order management team is being built up. You have the opportunity to actively help shape new processes and lean workflows.
• Development opportunities: You can expand your skills and develop professionally and personally.
• A modern working environment: Flexible working hours, short decision-making paths, and a committed team at the Ursenbach site.

Sounds like a role that suits you?

Then we look forward to getting to know you! Help us shape the future of our order management together. Because we are convinced: every single person can make a big difference. We look forward to receiving your online application with a photo.