Customer Service Manager 100% (m/f)

About the job

Do you want to offer more than just service and create real added value for people? Then become part of our dedicated team and actively shape the care of our patients.

Sciensus Switzerland is part of the international Sciensus Group headquartered in the United Kingdom, specialising in medicinal therapies for people with immunological and rare diseases. We offer integrated solutions from drug procurement and wholesale to pharmacy and homecare services. We support patients throughout Switzerland in their home environment.

To complement our committed team, we are looking for a service-oriented and highly organised individual to join us immediately or by arrangement as a Customer Service Manager.

In this varied and responsible role, you will independently take on organisational and administrative tasks in defined therapy areas – working closely with internal departments and external partners.

Your Responsibilities

• Administrative support of our customers in the home therapy sector including coordination of delivery dates in German, French, ideally Italian and English
• Obtaining prescriptions and Spitex orders from doctors
• Application and follow-up of cost approvals with insurance partners
• Processing orders and invoicing
• Sending medical reports to doctors
• Registration and administrative support of new customers, including scheduling of nursing staff and coordination of deliveries
• Ensuring material orders for nursing staff
• Creating and analysing statistics
• General administrative tasks

Your Profile

• Commercial or paramedical training
• Several years of professional experience in customer service in the service sector, ideally in healthcare, Spitex environment or insurance sector
• Confident communication in German as well as very good French skills; Italian and English are a plus
• High IT affinity and solid knowledge of Microsoft 365
• Communicative, reliable and goal-oriented personality with strong customer focus
• "Yes we can" mentality: solution-oriented, proactive and a true team player, even in demanding situations

We Offer You

• Varied and interesting range of tasks with opportunities for active involvement
• Attractive employment conditions
• At least 5 weeks’ holiday, 6 weeks from the age of 51
• Promotion of expertise and skills
• A appreciative team looking forward to welcoming you

Become part of our mission – we look forward to hearing from you!
Complete application documents including a photo help us to gain an initial overview of your experience, knowledge and qualifications. Thank you in advance for your application.

Further information can be found on our homepage www.sciensus.ch.