IT Service Manager 80-100%

Are you a passionate service provider with a drive for innovation? Do you want to make a difference, initiate changes, and inspire customers?

Then we are exactly looking for you at UPGREAT AG!

UPGREAT, based in Fehraltorf and now also in Aarau, is your competent partner for outsourcing, modern work, and cloud solutions.

Our corporate culture is based on three core values: enthusiasm, humanity, and competence. These values shape our thinking, feeling, and actions within our company and in collaboration with our customers and business partners.

Your prospects at UPGREAT:

• A young & dynamic team of 140 committed employees
• Attractive and exciting work environment with high independence and flexibility
• A solidly financed & growing IT company
• Progressive social benefits, including 55% coverage of pension fund contributions and daily sickness benefits
• Attractive fringe benefits such as free parking, birthday gifts & special conditions among others at fitness studios and other providers
• Support for your training and professional development

Your tasks as IT Service Manager

As a Service Manager, you are the link between our customers and our technical teams. With a passion for excellent service, you take responsibility for the entire service cycle, from request to operation. You manage, coordinate, and inspire, ensuring that our customers are always well cared for.

• You personally, directly, and with genuine service passion take care of our customers
• You conduct a continuous, needs-oriented dialogue and ensure close coordination with the customers.
• You ensure transparent and meaningful reporting
• You coordinate, manage, and monitor our services and agreements reliably and proactively
• You keep an overview during business-critical disruptions (Major Incidents) and ensure a quick solution
• You record changes, evaluate them, and manage their implementation
• You take over the management of small to medium-sized projects and coordinate the entire project portfolio
• You identify optimization potentials in operations, actively drive improvements, and continuously develop our services
• You support Key Account Management with technical and organizational know-how
• You independently create offers in collaboration with the sales team
• You conduct the annual cost and budget process and keep the numbers under control
• You check the services provided and release the invoices to our customers

Your experience

• You have training as a (business) computer scientist HF or a comparable qualification
• You have solid experience in IT service management, IT presales, or IT project management, ideally in the managed services environment
• You have a deep understanding of infrastructure, outsourcing, and cloud services as well as experience in service delivery management
• You convince through methodological strength in project management, presentation, and solution-oriented, networked thinking
• You are hands-on, implement, and deliver results – a real doer with a hands-on mentality
• You communicate confidently in German (native speaker or at least C1) and English (at least B2)

Interested in taking the path with us?

If you have any questions, our Recruiting Manager Sebastian Keller is very happy to assist you at +41 44 244 96 32!

Convinced that you are right with us?

Then send us your application with CV, certificates, and references to: jobs@upgreat.ch IMPORTANT: For this position, we only accept direct applications. Dossiers from personnel recruiters may be treated as direct applications without entitlement to a fee.